chat and Back Office Support • hybrid setupTransec BPO Outsourcing Inc.

---- PRIOR BPO EXPERIENCE IS REQUIRED ----
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JOB OBJECTIVE
Provide a seamless and outstanding customer experience through chat, email, and back office support.
ESSENTIAL JOB FUNCTIONS
Deliver top-tier customer support by promptly and accurately responding to inquiries and resolving any issues, primarily through chat and email.
Execute back-office tasks with a keen eye for detail and efficiency to fulfill customer requests and ensure satisfaction.
Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.
All other tasks that may be assigned and relevant to the role.
SKILLS & QUALIFICATIONS
Bachelor's degree in any field, preferably an IT-related course.
Must have at least 1 year of customer service experience in the BPO industry, handling an international account.
Work background in using chat and/or email communication is highly preferred.
Prior experience in a technical account is a huge plus.
Knowledge in HTML, CSS, Adobe Photoshop, and/or Canva is a huge plus.
Must have excellent writing skills in English; good speaking skills in English.
Tech savvy with strong interest in learning new technology applications.
High attention to detail.
Willing to work on night shift.
Summary of role requirements:
Looking for candidates available to work:
Monday: Evening
Tuesday: Evening
Wednesday: Evening
Thursday: Evening
Friday: Evening
Saturday: Evening
1 year of relevant work experience required for this role
Working rights required for this role