cb - client service manager - account ManagementJPMorgan Chase

Job Description:
Description Key responsibilities include:
Anticipate and manage work volumes, adhering to established policies and deadlines
Collaborate with stakeholders to effectively resolve client issues / escalations
Analyze and interpret data to identify trends and develop department strategy
Drive change initiatives, business strategy and technology enhancements programs
Lead through proactive and informative communication with all parties until resolution of a request
Manage in dynamic, high-pressure environments and contribute to business resiliency planning
Develop and retain top talent
Coach and engage - to drive performance
Evaluate team and individual performance to achieve business objectives
Nurture diverse and inclusive work culture
Build and maintain a culture of trust, transparency and integrity
Own and drive consistent positive client experience
Lead client transformation initiatives for operational efficiencies.
Continually evaluate and enhance processes
Excel in driving business results with a keen eye for data and details.
Advise and influence senior leaders and business executives on key business decisions and major change initiatives
Develop deep trust-based advisor relationships with key client stakeholders and ensure client is satisfied throughout engagement
Process management- build sound processes with strong controls to run an effective business
Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact
Business change and transformation: responsible for process reengineering to improve and simplify business processes.
Client escalation- manage client escalations and remediation
People leadership- excel in hiring talented employees, manage performance, create a employee centric culture and development of employees
Initiative Management: Lead, drive and coordinate key initiatives for CB Client Services.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
Qualification Required:
Bachelor of Science, Arts or Commerce Degree (Business Education preferred)
Minimum 2 years in a people leadership role
Strong written and spoken communication skills
Strong conceptualization, story boarding and PowerPoint presentation skills
Strong conceptual thinking abilities along with exceptional analytical and problem solving skills.
Strong interpersonal and communication skills (both written and verbal)
Strong ability to collect, analyze and interpret qualitative and quantitative data
Ability to work under pressure, handling multiple tasks/projects and prioritizing to meet deadlines.
High proficiency in problem solving, negotiation skills, and strategic management
The role requires the employee to operate from office location.
Qualification Preferred:
5+ years of financial services industry experience
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
JPMorgan Chase

Metro Manila
Permanent
Full-time