cb - business transformation and data analytics senior AssociateJPMorgan Chase

Job Description:
Team Overview
The Business Transformation team's focus is on supporting the Middle Office Client Service Organization on how we drive change within the business. We build value in the organization by supporting multiple tactical and strategic initiatives across the Commercial Banking landscape around Digital Adoption, Unified Desktop, Intelligent Automation Solutions, Inquiry Reduction and Product Support through process improvement disciplines.
Role Summary
As the Business Transformation & Data Analytics Sr. Associate, your day-to-day role will be focusing on supporting our data analytics, supporting our growing business needs through dashboarding, client behavior analysis, inquiry reduction initiative and stakeholder management. This role is heavily invested as a support role in our case management and line of business client analysis pillar of Business Transformation and will continue to evolve as business needs grow.
The responsibilities for the Business Transformation & Data Analytics Sr. Associate will include:
Direct partnership with Client Service Middle Office Leadership to understand needs of stakeholders
Drive data forensics at the client level, along with client digital adoption and service behavior changes
Tracking of client behavior, including roadblock to raise to the business, and building/documenting detailed client interaction, tracking progress/reduction
Advanced application of Project Management, Process Improvement and Agile disciplines
Inspiring a culture of innovation and execution of ideas around strategic transformation
Decision Making and Problem Solving:
Problem Solving: Developing innovative solutions to problems.
Researching: Research and benchmark to best business practices, collate and analyze data, provide process improvement recommendations, highlighting specific client opportunities
Client Centric
Ability to work independently and in a team environment to maximize productivity in the most efficient manner
Qualifications:
Excellent communication skills both written and verbal
Relentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledge
Highly organized with ability to manage competing priorities
Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations
Ability to work independently and know when to escalate complex and unusual issues
Problem solving skills with strong attention to detail
Strong analytical and verbal and written communication skills
Applicable system knowledge:
Tableau
Qlik
SharePoint
Excel
PowerPoint
Skills required to succeed in this role
Relationship Management
Data Analytics
Advanced Communication
Change Management
Exceptionally Organized
Bachelor's degree preferred & / or 6+ years of equivalent work experience
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
JPMorgan Chase

Metro Manila
Permanent
Full-time