cargo Sales Support executiveCathay Pacific

CGO - Cargo Commercial
Manila, Philippines
Cathay Pacific
Application Deadline
13 May 2025Company DescriptionLet your passion fly! We're proud to be one of the world's leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that's straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won't be your last. It could take you anywhere. Join us and discover just how far you can go!Role IntroductionTo execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators by providing excellent customer service and solutions.Key ResponsibilitiesRevenue Generation
Help to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
Assist the Cargo Managers and coordinate with the Cargo Sales Officers to achieve revenue target and generate ancillary revenue by actively seeking support from customers
Provide support to manage capacity in order to maximise flight revenue
Customer Services
Coordinate with the outdoor sales team to provide customer-centric solutions to customers
Answer customers' enquiries and handle customers' offline booking and e-booking requests in a timely and professional manner
Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes
Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
Champion Cathay products and provide excellent and consistent product solutions to customers
Efficiency Improvement
Support the Cargo Managers to implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions
Any other reasonable task as requested
E&A
Emergency and Accident and Crisis Response responsibilities as required
RequirementsAcademic Qualifications
Diploma in a relevant field
Knowledge, Skills, Training and Experience
Minimum of 2 years' cargo or airline operations or indoor sales experience
Prior customer service experience is an advantage
Excellent communication skills
Demonstrable customer service sense
Ability to work independently
Proficiency in the use of Microsoft Office Systems
Knowledge of CHAMP Cargospot System is an advantage
** Please note that we will only be able to contact candidates who have been shortlisted for further consideration. **Personal & Application InformationCathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
Cathay Pacific

Manila City, Metro Manila
Permanent
Full-time