career opportunity : vietnamese customer care operator ( online Gaming)Makati City

Client Profile: This company is one of the best regional BPO service providers based in Makati that offers quality BPO services for almost 13 years. It supports online gaming/casino business partners worldwide.
Position: Vietnamese Customer Care Operator
Industry: Online Gaming
Location: Makati City
Salary: Highly Negotiable
Benefits:
- Visa processing
- Transportation
- Meal provision
- Medical and life insurance benefit
- Leave entitlements (sick leave, hospitalization leave, annual leave, and other if applicable)
- Shifting schedule
- 2 days off (Saturday and Sunday)
Requirements:
- Native or Non-Native Vietnamese Speaker
- Good English communication skills
- Can start as soon as possible
- Willing to work in Makati City
- Preferably residing in the Philippines
Responsibilities:
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
• Maintaining a polite, helpful, and professional manner at all times.
• Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
• Immediately escalating serious complaints or issues that you are not equipped to deal with.
• Providing training to new customer service agents.
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
Recruitment Process:
• Paper Screening
• Initial Interview
• 2nd Interview
• Final Interview
• Job Offer
HOW TO APPLY:
Please send your resume to: [Protected Info]
Mobile: [Protected Info]
Sun/Smart [Protected Info]
Skype: live:jknetwork1
WhatsApp: [Protected Info]
LINE: genrou_team or jknetworkteam
Look for: Jessa
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