call center representative | with or Without Experience - apply nowNeksjob Corporation

Job Description
Responsibilities:
Handle inbound and outbound calls and emails from clients regarding their products and services.
Provide information to clients regarding their account status, billing inquiries, and product details.
Resolve customer complaints in a timely and satisfactory manner.
Identify and escalate complex issues to the appropriate team.
Follow up with customers to ensure their issues have been resolved.
Document all customer interactions and maintain accurate records.
Meet or exceed established performance metrics for call quality, call handling time, and productivity.
Participate in training and development programs to maintain and improve customer service skills.
Follow established procedures and guidelines to maintain compliance with company policies and regulations.
Collaborate with team members and other departments to improve processes and procedures.
Minimum Qualifications:
Good to excellent English communication skills
Basic web navigation skills
A Filipino citizen or hold relevant residence status
With or without Call Center Experience
Valid NBI (6 months to 1 year from date of joining)
Willing to start immediately
Perks & Benefits
A competitive salary package
Exciting performance bonuses
Generous referral incentives
Best-in-class healthcare benefits from Maxicare
An inspiring and fun work environment with endless career advancement opportunities