Business transformation specialist - pasig cityConverge ICT Solutions Inc.,

PURPOSE
The Business Transformation Specialist will have an unparalleled opportunity to deliver against a portfolio of cross-functional strategic programs and transformation projects, coupled with exposure to key stakeholders and senior leaders, and the opportunity to effect positive change within a pioneering and rapidly growing ICT/Telecommunication institution. Our Enterprise Business Transformation Specialist are thought-leading catalysts and strategists who will work and get involved with various small to large-scale transformation initiatives and programs. S/he will work alongside other talented individuals who are equally passionate about driving relevant innovation/transformation across the organization and are given the opportunity to both demonstrate and grow their skillsets across a wide set of competencies by contributing to the company's mission, objectives, and deliverables. S/he will be able to promote new ideas and approaches to drive transformation initiatives across the enterprise, and influence and guide how the enterprise will work and collaborate more efficiently.
JOB DESCRIPTION
INNOVATION IDEATION/INCEPTION
Determine opportunities to pertinently scale and transform operations, modernize processes and technologies, ensure proper data management, and align institutionalization structure/resources towards an enabling environment that could correspondingly improve overall operational efficiency metrics, customer journey experience, and high rate of return
STRATEGIC BUSINESS ANALYSIS
Demonstrate strategic orientation, anticipate/navigate scenarios in a complex business environment, and conduct unstructured/structured/sophisticated business analyses to assess transformational opportunities, risks, and potential short and long-term outcomes
BEST PRACTICES FRAMEWORK
Capitalize from experiences and applicable global best practices to pioneer/spearhead introduction and development of operating frameworks on work scenario planning, problem solutioning, process improvement, and transformation management
OPERATIONAL EXCELLENCE AGENT
Proactively be an enterprise catalyst for operational excellence and identify opportunities for standardization, simplification and automation of processes while balancing the business need for flexibility and appropriate localization
DATA RESEARCH AND ANALYTICS
Practice continuing data collation, benchmarking, and research (internal/external sources) to continually review baseline scenarios and possible technology/product/function and process/policy gaps, and therefrom through probable blue-sky-thinking efforts too, identify enrichment, innovation, and transformation initiatives
BASELINE AND FUTURE STATE ANALYSIS
Collaborate/orchestrate group sessions with enterprise stakeholders and end-users to identify and understand current/as-is state of business and technical processes, procedures, challenges, and accordingly map potential future/to-be recommendations
SOLUTION FEASIBILITY AND REQUIREMENTS DEFINITION
From disparate sources during conduct of business, gaps, and needs analyses, synthesize data and insights, and accordingly specify/prepare description of innovation/solution requirements and/or related use cases, and support exercises for needed feasibility study
DIAGNOSTIC PROBLEM MANAGEMENT
Leverage opportunities for data and business analysis approaches to assess intermittent problems/issues, unravel root causes, and identify potential corrective/preventive solution measures for nimble decision-making and actions
STAKEHOLDERS MANAGEMENT
Facilitate/drive thought leadership with various stakeholders and project/squad members on potential approaches and methodologies relative to innovation case rationalization/implementation, and emerging problem solutioning
END-TO-END SOLUTIONING AND IMPLEMENTATION
Identify opportunities to administer/orchestrate holistic development/enrichment initiatives and smart ways to deploy suitable technology, business data/intelligence, process/policy, and resource/capability programs to achieve business financial/operational targets and resolve arising problems/constraints
ALIGNMENT WITH EPMO
For already defined program/initiative assignments in support to EPMO programs/project portfolio, ensure proper collaboration with different departments/stakeholders for consistent communication and delivery of commitments
TASK/PROJECT PLANNING AND APPROVAL
Ascertain for any target initiative that a proper work plan is crafted, discussed, and agreed upon by the named stakeholders or project/initiative team, and approved for implementation
WORK QUALITY AND RISK/ISSUE MANAGEMENT
For approved target transformation project plans/tasks, implement with minimal disruption and according to a well-defined work-breakdown-structure with due consideration to expected quality and likewise potential risks/issues
BUSINESS AND TECHNICAL DOMAINS READINESS
Accomplish project assignments related to business and technical readiness essential to every critical project stage
BENEFITS CASE MEASUREMENT AND TRACKING
Create/institute a system to evaluate the success criteria and qualitative/quantitative benefits realization of every initiative, and present findings to management and key stakeholders
DOCUMENTATION/KNOWLEDGE MANAGEMENT
Guarantee that appropriate program/project/tasks documentation and knowledge management are established and sustained for all assigned initiatives
AREA OF ASSIGNMENT
Reliance IT Center, Pasig City
GROUP
Strategy Management
QUALIFICATIONS
With at least 3 years of solid experience as Enterprise Business Transformation Specialist or any equivalent discipline in a supervisory capacity
With experience in transforming teams through technology, organization, culture, process, and overall innovation management
Familiarity and/or exposure with Digital-Business Transformation Frameworks/BoK & Enabling Tools: BPMN/BPR/RPA, Business Analysis BoK, Problem-Solutioning Methodologies, Enterprise Business Architecture, Digital Practitioner BoK, Organizational Change/Lead Management, Innovation/Customer/Product Lifecycle, Digital Transformation
Familiarity on industry standards (e.g., TM Forum eTOM, SID, TAM) and key industry solutions and technologies (e.g., Digital Platforms, BSS, OSS, ERP, Provisioning Tools, NMS, Wired Broadband Network Infrastructure, Fiber Technology)
With working knowledge and understanding of the Philippine ICT/Telecommunication industry and competition
With experience and understanding of operations across multiple functions of the ICT/Telecommunication business (e.g., digital customer life, ordering, fulfillment, billing, customer experience/care/service, assurance, marketing, sales, etc.)
With experience and understanding of planning and leading key activities across the solution delivery lifecycle (e.g., business and user requirements storyline definition, process design blueprint, implementation/commissioning, business/technical and launch readiness)
With experience in administering/supporting related tasks for small to large-scale transformation initiatives (definition, design, implementation) with a focus on delivering operating model enhancements (people, process, technology)
With proven ability to deliver business results (own and cross-functional efforts) and readiness across multiple transformation initiatives
With ability to communicate complex information and ideas effectively and confidently to all levels
With ability to understand, manage, and influence stakeholder expectations and needs
With understanding of the future direction of ICT/Telecommunication service provider solutions (e.g., IoT, contents, future applications, etc.)
Demonstrated cross-functional orchestration and collaboration skills for holistic alignment
Proficient oral, presentation, and written communication skills (well-synthesized reports and presentation decks in various formats such as .doc, .xls, .ppt, etc.)
With resilient spirit to work and deliver expected results amidst rapidly changing and ambiguous environment like ICT/Telecommunication
With strong interpersonal skills and a demonstrated ability to partner with internal stakeholders and external partners/affiliation
Bossjob

Pasig City, Metro Manila
Permanent
Full-time