business transformation: customer service - training and Quality SupervisorShopee

Job Description:
Manages day to day operations ensure audit delivery business operations are done per client requirement
Ensure Training and Quality framework is in place and coordinated across stakeholders
Implement clear overall Training and Quality strategy with scalable process / tools/ systems that allow resource efficient monitoring of decision accuracy
Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performance
Establish quality governance process with clients and operations to ensure effective communication and organization
Proactively identifies opportunities and coordinates with different functions - operations, training, workforce, and reporting towards quality improvement
Drive investigation of highly sensitive issues affecting client, working with different teams to understand why and what happened
Develop and mentor people, act as a career counselor and create a high performing team (foster relationships, resolve conflicts, etc.)
Bring innovation ideas and help client create work process standardization
Requirements:
Must have at least 3 years overall experience in Training and Quality Assurance
Must have at least 3 of experience in Quality Management
Six Sigma certification is an advantage
Requires analysis and solving of moderately complex problems
Shopee

Philippines
Permanent
Full-time