business Operations sr specialist iiJPMorgan Chase

Job Description:
This position is part of the Access Management Group (AMG) Center of Excellence (CoE) which provides role based access administration for CCB. As a Business Ops Sr Specialist II you will be responsible for delivering quality customer service to internal customers as the primary contact for processing user access requests, leveraging multiple tools and systems for execution. You will serve as a liaison to resolve access issues and will be responsible for complying with access control policies and standards.
Role Requirements
As a Business Ops Sr Specialist II you will be responsible for delivering quality customer service to internal customers as the primary contact for processing user access requests, leveraging multiple tools and systems for execution. You will serve as a liaison to the business and will be responsible for complying with access control policies and standards.
Technical Skills:
· Strong skills in MS Excel
· Previous experience with access administration or risk/controls preferred
Knowledge Base/Education:
Bachelor's degree or equivalent experience
General understanding of business function access needs/controls, strategy and technology across the firm
Working knowledge and understanding of access controls
General Skills/Attributes:
Strong written and verbal communication skills
Ability to team and partner collaboratively with business partners
Demonstrated problem solving skills with a customer service focus
Experience participating in small to medium-scale initiatives and projects
Ability to multitask and deliver in a fast paced environment
Ability to work with all ranges of employees, including executives to provide access information in easy to understand business terms
Deliver production support including accurate problem identification, ticket documentation, and customer dialogue
Uses organizational, time management, and office automation skills to facilitate efficient job functionality
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
JPMorgan Chase

Metro Manila
Permanent
Full-time