business analysis Associate iiJPMorgan Chase

Job Description : As a Business Analysis Associate II in Consumer & Community Banking, you will be part of the Elevated Theme Team within Consumer Feedback Operations and is responsible for managing a team that researches and analyzing critical issues concerning the patterns and trends associated with customer complaints and potential risks. You will be responsible for a team that performs investigations to determine if a complaint is truly aligned to a regulatory theme based on standard criteria. Job responsibilities: Demonstrate advanced understanding of business analysis methodologies, business processes/systems/policies, and display advanced problem-solving skills. Manage and drive team performance Escalate potential compliance issues when appropriate Reopen complains to the Executive Office when appropriate Identify and communicate risks as well as possible solutions. Required qualifications, capabilities, and skills: Bachelor's degree preferred, or equivalent job experience in the financial services industry, comprised of 5-8 years' experience in any of the following: Banking or Financial Services, Compliance, general and/or risk-based compliance or audit. Previous analytical experience Excellent verbal and written communication skills Must have working knowledge of tools such as Microsoft Excel, PowerPoint, and Word Self-driven and motivated ability to work with a high level of autonomy. Professionalism: ability to engage with leadership to articulate issues and recommendations. People manager with strong collaborative qualities and a positive demeanor. Able to effectively identify and present data-based analysis of the facts. Preferred qualifications, capabilities, and skills: Possesses a high degree of objectivity and demonstrates a global view Understand how business rules and controls are used to identify and mitigate key risks. Ability to multi-task and handle multiple projects at the same time Demonstrates focus on ownership and follow-up
foundit

Taguig City, Metro Manila
Permanent
Full-time