bpo team Manager - davaoConectys Philippines, Inc.

BPO Team Manager - Davao » Full-time
» Davao City
» •
» Posted on March 3, 2021
» •
»Save Job favorite_border
Description:
» Provides supervision and direction to subordinate staff and coordinates workflow
» Assigns staff to cover for absences;
» Answers questions, and resolves problems within the work unit supervised;
» Supervises the development and implementation of training programs within the work unit supervised;
» Serves as a liaison between the work unit and other offices/departments for the distribution and collection of information and to resolve operational issues;
» Trains staff in the use of the project network troubleshooting and management and attends meetings;
» Reviews work performance, motivates subordinates to work more effectively, identifying problems with performance and solutions to those problems, determining training needs to improve performance, initiating informal measures to correct misconduct, or making recommendations for formal discipline;
» Regularly monitors the accuracy, completeness, and timeliness of completion of the tasks for the team supervised;
» Supervises the maintenance of personnel records and timesheets for staff supervised;
» Coordinates time off requests to ensure adequate coverage;
» Compiles weekly schedule so to ensure contingency within the project;
» May serve as the back-up to the Project Manager if required;
» Participates and/or conducts performance evaluations on subordinated staff;
» Ensures the most efficient and effective learning process;
» Delivers effective procedure/process updates/reminders in due time, both in writing and orally;
» Deals with day to day operational changes/instructions;
» Coordinates day-to-day activities;
» Reports on the overall performance of the team and suggest possible areas of improvement;
» Supervises tasks, functions, and responsibilities of the team;
» Supervises staff schedules, processes, and communication;
» Reports to the Project Manager on a everyday basis;
» Designs course materials and other documents such as manuals and exercises, according to current procedures and business demands;
» Timely and accurate reporting of training output/outcome;
» Following ISO standards on keeping and updating requested records;
» Organizes updates/reminders/meetings to meet the needs of learners and the demands of the business.
Requirements:
» at least 1 year TM/TL or 2 years SME practice
» University degree or equivalent through practice Desirable
» Information technology background and specialization KNOWLEDGE AND practice Essential
» Good knowledge and working practice of Customer Service- Helpdesk Support;
» Good knowledge of Composer Workplace: field matrix, idiom rules, workflow;
» Excellent computer: proficient in Networking; OP's Vista, XP, MAC management;
» Up-to-date on latest versions of the procedures, usage of appropriate tools;
» Proven quality-driven performance.
income: ?25000 - ?30000
Address: Davao City
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Conectys Philippines, Inc. Company Overview
Conectys is the market leader in Multilingual Outsourcing Services. Our range of services include Customer Service, Technical Support, Content Moderation, Virtual adjunct, Network Operations Centre, Document Processing, Data Research Services, Risk Compliance and Know Your Customer services.
We offer all our services in over 35 languages, including but not limited to English (American/British), German, French, Spanish, Italian, Russian, Polish, Slovakian, Czech, Bulgarian, Hungarian, Greek, Turkish, Portuguese, Arabic, Romanian, Dutch, Flemish, Swedish, Norwegian, Finnish, Danish, Chinese, Japanese, etc.. Our language coverage makes us especially strong in EMEA, APAC and the Americas.
We service all industries and we have particular strength in the Gaming and Entertainment, Consumer Electronics, Telecommunications, Healthcare and Pharmaceutical, Online Commerce, Travel and Hospitality and Financial industries.
Our story in the outsourcing industry
Our mission is to make our clients prosperous by offering innovative combinations of multilingual people backed by proven processes and technologies at exceptional value for money.
And then there was, Conectys.
It's been said that great things come from humble beginnings - our story is no different.
Our origins take us back to a time before Apple launched it's iPhone. To a time when the communication technology race was in its infancy and the need for call center outsourcing services was growing exponentially in order to cope with the demand. Websites (and everything else internet related) were a tough concept to grasp for the not-so-tech-savvy public and for the ones that were, an opportunity not always pursued with good intent. Content moderation became a demand and we were there to meet it.
We took the challenges straight on, adapting and improving along the way. What we lacked in practice, we made up for by being open-minded and enthusiastic. Clients were happy, and were even awarded (link to awards) for our prowess. Sure, things didn't always go to plan but we made sure when they didn't, we learned from those practices and became better through them.
Our Vision: Succeeding through our clients' success
By 2025, Conectys will be the multilingual outsourcing market leader, serving clients from all regions of the world in all mainstream global languages. We will achieve our 2025 vision by always remaining loyal to our core values.
Join us
We stand by our motto, ?we offer careers, not jobs?.
At Conectys, you can gain the knowledge and practice you need to build the best future for yourself. And you will have fun doing it, too.
Join our young, fast-growing family on our quest to make the world a friendlier place for everyone. If you are passionate about communication and technology, we promise to inspire you to reach for excellence on a everyday basis.
Who are we?
We are a young team of professionals from all walks of life. We are 2500-strong and growing, spread across 10 locations around the globe. Between us, we speak over 35 languages every day. From Customer Support Representatives to top management, we change our customers' lives one solution at a time.
Who are you?
You could be anyone at all - university student, fresh graduate, practiced techie, young mother, engineer, travel agent, web designer or teacher. If you leave no stone un-turned when Information technology comes to finding the most intuitive solutions to the world's challenges, we want you on our team!
Benefits
Generous referral bonuses for recommending your friends
Health Insurance
Meal and Transportation Allowances
Professional work environment in a fast growing company
Working for the best BPO Company in 2014
International career opportunities and a great team
compensates & benefits according to your performance and involvement
Worksvianet

Davao City
Permanent
Full-time