trainer/trainer Team LeadAXIS ONLINE VENTURES INC.

JOB DESCRIPTION
Job Description
Bachelor's Degree
At least 2-year experience in handling Training classes in a BPO setup
Background in Inbound, Outbound, and Non-Voice Services
Preferably with at least 1 year of experience in quality assurance division
Responsible for conducting product, upskills, and language training to new hires and evaluate their performance based on their competencies.
Assess training needs, determine learning gaps (Training Needs Analysis), recognize learning opportunities, develop and deliver training/coaching to affect performance.
Effectively facilitate learning using a wide variety of delivery methods appropriate to the audience/situation, including instructor-led training, workshops, job aids, net meetings, and e-learning.
Develop and deliver all in-channel training to frontline employees on product, process, and performance affecting initiatives.
Provide post-training support, follow up and coaching to frontline employees and team members.
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Business Studies/Administration/Management
Specialization
Customer Service
team leader