Billing support specialistDTCC

Job Description: About this Opportunity
Being a member of the Billing Support team, the Billing Support Specialist will excel in providing excellent client service in a value-add support model to internal and external clients in relation to Billing Inquiries on related to DTCC products and other services. A keen eye for detail, a focus on excellent customer service and ability to handle a varied workload are essential qualities for a successful specialist. What You'll Do
Take ownership of requests received via CRM queues (e.g. Salesforce)
Handle client billing inquiries in accordance with established processes and procedures.
Respond to client requests within predefined internal Operational targets.
Liaise with other DTCC associates globally to facilitate fast and effective inquiry resolution.
Reconcile client invoices and resolve any discrepancies.
Analyze billing support articles and identify opportunities for improvement.
Acquire and maintain current knowledge of relevant product offerings and procedures as they relate to billing.
Facilitate cooperation among DTCC associates to reduce resolution delays and frustration for client.
Adhere to Billing Support processes and procedures.
Update team documentation as necessary.
Other miscellaneous duties as deemed necessary by the Team Lead or Manager.
Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
Sound Like You?
Minimum of 3 years of related experience
Bachelor's or Associate's degree preferred
Additional Qualifications
Experience in financial services and knowledge of financial services industry, products and solutions
Excellent communication (verbal and written) and Customer Service Skills
Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
Strong technical skillset, with the ability to embrace new technology and leverage CRM tools (e.g. Salesforce, BPM, MyDTCC Portal)
Ability to be self-motivated and perform daily job functions and assigned projects with minimal supervision
About Us: About DTCC
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.
About the Team: The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.
DTCC

Philippines
Permanent
Full-time