billing dispute Analyst (non-voice)TPG Telecom

Two of Australia's leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX.
Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.
We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.
Key Tasks:
Responds to Payments, Bill Enquires and complicated Bill Disputes.
Chase down missing billing files and general billing related questions.
Collaborates with other departments (e.g., Sales, Provisioning, Engineering, etc.) for disputes investigation and resolution
Consults with Management as needed to resolve difficult dispute cases.
Collaborates with other departments (e.g., Sales, Provisioning, Engineering, etc.) for disputes investigation and resolution
Qualifications and Requirements:
Good communication and interpersonal skills
Excellent analytical and problem-solving skills
Requires a minimum of 1 year experience with disputes management will be viewed favorably
Good product and process knowledge
Knowledgeable in MS Office applications e.g. MS Word and Excel
Bossjob

Pasig City, Metro Manila
Permanent
Full-time