Billing and Collections supportUTAK POS

Engage with clients via chat, email, and phone to facilitate timely monthly subscription renewal payments
Follow up on pending payments and provide gentle reminders to clients
Collect proof of payments and accurately record transactions in the client database
Assist in generating invoices and quotations based on client requests
Address client inquiries regarding accounts, payment history, subscriptions, availed package details, and other finance-related matters
Prepare and distribute Statements of Account to clients monthly via email
Conduct regular calls to clients and maintain open lines of communication
Collaborate with the finance team and other departments to ensure smooth operations and cascade necessary information as needed
Contribute to the upkeep and accuracy of the client database, financial transactions, payment trackers, etc.
Participate in tracking and monitoring financial performance, KPIs, churn, competitor activity, and the like to identify strategic opportunities for financial and operational growth as well as client acquisition and retention
Experience in finance, accounting, business administration, payment collection, or related fields
Strong communication and negotiation skills as well as the ability to handle client interactions effectively
Detail-oriented and proficient in maintaining accurate records
Comfortable making calls and using various communication channels
Bonus if proficient in using Google Sheets, including formulas for automations
Ability to multitask and manage deadlines effectively
Previous experience in customer service or finance roles is a plus
Enthusiasm for contributing to a positive and collaborative work culture
Good analytical, critical, and strategic skills
Great planning and problem-solving skills
Work from Home
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Stock Options
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Entry Level / Junior, Apprentice Administration and Coordination Information Technology / IT 2 openings Bachelor's degree graduate
UTAK POS (www.utak.ph) is one of Asia's leading Cloud POS + Inventory Management Fintech Start-ups, helping business owners manage their real-time sales, inventory, employee attendance, and much more, and all you need is a tablet and subscription! We even provide a FREE e-commerce platform, so they can take your business online and get your own website to start accepting orders and payments!We're also an award-winning, proudly Filipino Fintech Start-up built from scratch in Manila to support MSMEs (Micro, Small, and Medium Enterprises) with affordable technology solutions like cloud-based POS (point of- ale) inventory, time attendance, and e-commerce software on an iPad/Tablet or phone. Our social mission and advocacy is to help local businesses grow, so they can create more jobs, which reduces poverty and supports the local economy.We serve thousands of clients across the Philippines in industries as diverse as cafes, restaurants, food kiosks, franchises, milk tea stores, retail, services, pharmacies, spas, groceries, and sari-sari stores.Our work culture is friendly, fun, entrepreneurial, and humble. We believe in continually training, rewarding, encouraging, and supporting every member of our team to realize their full potential and become the best version of themselves. If that sounds like a company you would be interested in working at, do come and join us!
Kalibrr

Quezon City, Metro Manila
Permanent
Full-time