billing AnalystLondon Stock Exchange Group

The Billing Analyst generates quotes where required, and enters order information into relevant systems, supporting the quote to billing processes. Consistently enhances customer experience through improving timeliness in service delivery by achieving the guaranteed average turnaround time, based on agreed product/process and reducing the resolution time with agreed quality for complex requests and specialty accounts (may included implementation of Service Level Agreement). Owns the order process for a designated group of customers or more complex activities; meeting requirements in an accurate and timely manner, providing expertise to internal and external customers in all related matters, thereby delivering customer satisfaction whilst ensuring that the company's goals and objectives are met. Quote to bill processes. May interact with customers (via phone, email) but primary role is administrative
Responsibilities
Responsible for the implementation of the entire billing process and for providing ongoing billing support for sales and clients.
Aligned to a designated client base and is accountable for building relationships with internal and external customers, playing a key role in improving service results.
Confirms all client orders are correct for sales and financial reporting and is accountable for adhering to SOX compliance controls and 3rd party guidelines.
Manage the entire end to end billing cycle
Obtain information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts).
Provide research and support for billing disputes, ensuring issues are resolved according to departmental guidelines (which may include Service Level Agreements).
Ensure any off-line pricing calculators and/or product-specific checklists are completed.
Manage backorders with internal partners, escalating all delays where interaction is required.
Make sure billing effective dates are accurately uploaded into tracking tool (based on local tools). Implement release of billing for all services and charges.
Maintain accurate client site billing & location details, and contact/user records on internal systems. Provide timely support and resolution regarding
Data and Compliance issues.
Process order adjustments, applying appropriate commercial policies and guidelines. Establish key client and sales relationships in order to facilitate improved administration and customer satisfaction.
Assist in annual renewals processing, including analyzing pricing, reviewing amendments and invoicing.
Manage and resolve external & internal queries relating to billing, client account information/permissioning, and compliance issues.
Lead ad hoc initiatives with relevant groups, ensuring customer requests are successfully implemented.
Spot trends and make recommendations for enhancing systems and procedures.
Qualifications:
Entry level professional roles requiring a discipline specific degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts
General professional and conceptual knowledge of theories and principles within a discipline
Basic understanding of the roles of relevant functional groups within own area
Applies general knowledge of business, developed through education, to make informed judgements
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
London Stock Exchange Group

Taguig City, Metro Manila
Permanent
Full-time