bilingual medical VIRTUAL ASSISTANTREVA Global

TASKS
Managing inbound and outbound calls to and from patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification (maintains great phone etiquette)
Obtaining medical history by navigating through different Electronic Medical Records systems (EMRs) such as - Cerner, Epic, AthenaNet/AthenaHealth, NextGen, etc.
Providing administrative support that includes: a) data entry. b) appointment scheduling, c) email management, d) record management, e) and time-keeping
Many various activities that include data entry, verifying insurances, follow ups, authorizations
Establishing a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers
Strictly adhering and complying with the HIPAA policy
QUALIFICATIONS
Can speak and write fluently in Spanish
Must have excellent English communication and written skill
1-2 years of experience working as a Bilingual Customer Service Representative is required
Must have 1-2 years of healthcare experience
Demonstrates excellent time management, strong attention to detail, accuracy, impartiality, organization, and computer competences
Great work attitude and willing to exert beyond what is required
Must have a working USB type headset (wireless and mobile phone headsets are not allowed)
SYSTEM REQUIREMENTS
PRIMARY
Computer Processor: Core i3-5th gen / AMD A8 / Ryzen 3 (2015 or later)
Computer Memory/RAM: at least 8.00 GB
Computer Operating System: Windows 10 / MAC OS Catalina or higher
Headset: Any USB type headset with a noise-canceling feature
Webcam (at least 720P)
BACK-UP
Computer Processor: Core i3 - 3rd gen or later (2013 or later)
Computer Memory/RAM: at least 4.00 GB
Computer Operating System: Windows 10 / MAC OS Catalina or higher
Primary Connection: A stable primary wired Internet subscription with a minimum download/upload speed of 8mbps (10mbps and up preferred)
Back-up Connection: A stable secondary connection with a minimum speed of 5mbps
RATE
Starting rate is $1120 (USD) monthly
Employment Type: Independent Contractor
REWARDS
Free Training
Paid Time Offs
HMO Coverage
Performance-Based Increase
Summary of role requirements:
Looking for candidates available to work on weekdays
1 year of relevant work experience required for this role
Working rights required for this role