bilingual IT HelpdeskLimitlessli

Type of work: Full-time
Start date: ASAP
Location: Remote (permanent work from home)
Client: US company
Hours: Mon - Fri, EST
Salary range: TBD - generally equal to or higher than market rates
Tools required: Computer, noise cancellation headset, second monitor, stable internet, and backup internet connection
Objective: To serve as the first point of contact for customers seeking technical assistance over the phone or email.
Roles and Responsibilities:
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Follow-up and update customer status and information.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Identify and suggest possible improvements in procedures.
Job Requirements:
- Bilingual with excellent English as well as Spanish/Mandarin/Russian.
- Excellent communication skills.
- Native English speaker.
- No prior experience is needed.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Customer-oriented and cool-tempered, BSc/BA/ Diploma in IT, Computer Science, or relevant field.
Limitlessli

Philippines
Permanent
Full-time