bilingual client success specialist ( Mandarin-english)Wonders Corporation

emonstrate several key attributes in order to be considered for this position. Included in this list are the following:
Mandarin Chinese speaking/typing ability
Professional fluency in English
A quick and willing learner that can master all details of our product and call taking techniques
Enthusiasm for our business. Takes ownership and acts on behalf of the entire company
Passion for helping others. Takes great satisfaction in seeing our clients' business succeed
The intelligence to recognize areas of improvement in the company, and the ability to
articulate/execute them
Ability to work well under high pressure and can think quickly on his/her feet. Able to connect
with clients over the phone and make them feel comfortable
An innate motivation to service our clients the best possible way
Strong work ethic and a can-do attitude
Has superb verbal and written communication skills
Basic Purpose and Scope of the Position Responsibilities:
Responsible for answering clients' questions over the phone
Handle escalated customer interactions in a call center with the goal of giving excellent service and customer satisfaction, ensure customer retention, and increase business for our clients
Tiptopjob

Pasig City, Metro Manila
Permanent
Full-time