b2c Collections specialist | php45k + up to php20k monthly incentives!Emapta Versatile Services Inc

Shape Positive Outcomes in a High-Impact Financial Role
Join iCash, a leading Canadian fintech revolutionizing short-term online lending. Since 2016, iCash has issued over 1.96 million loans, helping customers navigate financial surprises while saving $178 million and earning 55,500+ positive reviews. They combine fast, secure technology with transparent, responsible lending practices. As an employer, iCash offers a high-energy, innovative environment where employees gain global exposure, sharpen financial expertise, and make real customer impact-turning problem-solving into results and transforming challenges into opportunities in the fintech world.
Your Role in Action
Be part of our client's team as a B2C Collections Specialist, where you'll contact customers to resolve past-due accounts, negotiate payment plans, and maintain accurate records. You'll ensure compliance with policies, achieve performance goals, and deliver excellent customer service while contributing to a fast-paced, results-driven financial environment.
Career Snapshot
Employment type: Full-time
Shift: Night Shift (Training is 9 AM to 6 PM EST, Monday to Friday for 6 weeks), Consecutive days Off
Work setup: Hybrid (3 days onsite, 2 days WFH), Cebu
Salary" PHP 45,000
Perks You'll Love
Competitive Salary Package
Up to PHP20,000 Monthly Incentives
HMO coverage with free dependent upon regularization
Night differential pay to maximize your earnings
Hybrid work arrangement
Prime office location in Cebu (Conveniently accessible by PUVs, with nearby restaurants and banks)
Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
Unlimited opportunities for employee referral incentives across the organization
Standard government and Emapta benefits
Total of 20 annual leaves to be used on your own discretion
Fun engagement activities for employees
Mentorship and exposure to global leaders and teams
Career growth opportunities
Diverse and supportive work environment
What You Bring to the Team
Minimum of 2 years of collections experience, with no more than a 3-month employment gap
At least 1 year of remote or hybrid work experience
Strong negotiation and problem-solving skills
Excellent English proficiency, both verbal and written
Professional etiquette in phone, chat, email, and interpersonal communication
Experience in debt collection, consumer lending, or personal finance
Familiarity with underwriting loans, financial statements, or payroll processes (a plus)
Proficiency in CRM and call center systems with strong attention to detail
Ability to multitask and work efficiently in a fast-paced environment
Sound judgment and a customer-focused approach
Reliable internet connection and laptop required for the interview; attendance confirmation is mandatory
Your Daily Impact
Contact customers via phone or email to resolve past-due accounts and secure payments
Determine reasons for delinquency and negotiate payment plans or full settlements
Update customer accounts accurately using CRM tools
Follow established guidelines to recommend appropriate collection remedies
Explain delinquency consequences and develop repayment schedules
Handle customer payment inquiries and resolve issues independently
Organize workflow and schedule follow-ups effectively
Maintain accurate account records for resolution tracking
Achieve key performance metrics while complying with policies
Perform customer service tasks as assigned by the manager
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!