Audit AssistantAsia Peopleworks Inc.

The day-to-day activities:
Support our customers' KYC verification by using system and tools to complete end to end process including a video verification;
Responding to any KYC profile which requires verification
Determine if there are any fraud patterns or OFAC consumer profiles and escalate.
Ensure due diligence on consumer profile is complete adhering to SOPs
Ensure that work is completed in accordance with established procedures and standards;
Acquire and update knowledge on procedures related to relevant processes;
Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests;
Support our customers' fraud prevention efforts by using our products to monitor suspicious activities for online banking, mobile banking and other payments technologies;
Liaise with other departments when required;
Work on phone and emails channels
Ensure that work is completed in accordance with established procedures and standards;
Acquire and update knowledge on procedures related to relevant processes;
Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests;
Process work as requested by Team Leader/Manager;
Participate in team meetings, activities, promotes team spirit.
Show dedication and ownership of clearing the queues - adhere to Service Levels.
Proven track-record of great customer service
Provides coaching, advice and guidance based on case findings.
Participates in meetings and presentations or other designated special projects as assigned by department management.
Other duties as assigned by Management or reporting Supervisor.
Contribute towards cost saving and financial optimization projects.
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Description
The day-to-day activities:
Support our customers' KYC verification by using system and tools to complete end to end process including a video verification;
Responding to any KYC profile which requires verification
Determine if there are any fraud patterns or OFAC consumer profiles and escalate.
Ensure due diligence on consumer profile is complete adhering to SOPs
Ensure that work is completed in accordance with established procedures and standards;
Acquire and update knowledge on procedures related to relevant processes;
Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests;
Support our customers' fraud prevention efforts by using our products to monitor suspicious activities for online banking, mobile banking and other payments technologies;
Liaise with other departments when required;
Work on phone and emails channels
Ensure that work is completed in accordance with established procedures and standards;
Acquire and update knowledge on procedures related to relevant processes;
Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests;
Process work as requested by Team Leader/Manager;
Participate in team meetings, activities, promotes team spirit.
Show dedication and ownership of clearing the queues - adhere to Service Levels.
Proven track-record of great customer service
Provides coaching, advice and guidance based on case findings.
Participates in meetings and presentations or other designated special projects as assigned by department management.
Other duties as assigned by Management or reporting Supervisor.
Contribute towards cost saving and financial optimization projects.
Requirements * Minimum education level: Vocational
Language(s): English
Availability for travel: No
Availability for change of residence: No
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Makati City, Metro Manila
Permanent
Full-time