AssociateFirstsource Solutions

100% Work From Office Set-up
** Temporary Training Set-up in Alabang (until Makati site is ready). Special temporary transportation allowance provided.
CORE RESPONSIBILITIES
Ensure to provide excellent customer service within our production shifts including prompt resolution of Vendor and client related issues, complaints, enquiries or challenges.
Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team performance.
Ability to grasp, comprehend, and clear training or coaching content quickly. And ensure it sustains during work execution.
Ensures all team briefing/meetings/coaching's are attended on a timely basis.
Adapt to process changes and assist in creating ways for delivering excellent customer service
Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
Ability to work overtime, weekly off and public holidays based on business requirements.
Exhibiting right and acceptable behaviour at workplace in compliance to the company COC.
Manage outbound and inbound call/email from vendors and client, address queries, concerns & provide resolution.
Mode of communication will be call/emails.
Manage irate vendors and provide resolution to their concerns.
On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer understands the reasoning behind decisions that are made.
Act as a team player and coordinate work respectfully with fellow members in co-ordination.
Update relevant information accurately into the client's systems and give constructive feedback to enhance systems and improve overall customer experience.
Demonstrate a "can do" & "open-to-feedback" attitude, to develop a great working culture to help us achieve the best results.
Work towards targets set, manage own time and prioritise tasks to meet through expected work discipline as a professional.
Work closely with team leader by implementing the coaching aspects discussed for self and career development
Value-Add Responsibilities:
Participative in team bonding, offline activities as necessary
Assist new team members in need and breed the team culture
Essential Knowledge:
Knowledge of handling customers in a BPO set-up any mode of communication from previous experiences
Active knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
Qualifications
Qualifications
ateast Hghschool Graduate (old curriculum)/ SHS Graduate(new curriculum
atleast 6 months call center experience
handled collections account is preferred but not mandatory
Firstsource Solutions

Manila City, Metro Manila
Permanent
Full-time