associate Technical Support manager - cebu city, cebuUnitedHealth Group

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
As a Assoc Tech Support manager, you would work as a part of a dynamic team involved with managing the connectivity & Citrix.
Primary Responsibilities:
Analyze department needs, identify improvements opportunities, and boost productivity, efficiency and accuracy
Continuously analyze current process, technologies, and vendors to identify areas of improvement
Prepare training plan as needed
Collaborate with L1 & L3 teams
Colloborate with L3 & L1 teams
Pays attention to details
Answer and make technical calls at a large corporate support second level environment, efficiently and professionally, resolve issue over the phone or other remote tools
Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed
Follow all escalation procedures according to service level agreement
Use remote control tool to assist end-users when needed
Provide an accurate record of each call in the incident management tracking tool
Anticipate customer needs and proactively identifies solutions
Plan, prioritize, organize, and complete work to meet established objectives
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
5+ years of experience in IT Desktop support (L1+L2 Team)
5 years of experience in Customer service
3 years of experience in installation and troubleshooting of various enterprise software and applications
2+ years of experience in managing improvement projects
Experience in handling large teams
Win hello hands-on experience
Experience in creating & updating knowledge articles
Knowledge and Experience with Windows Desktop OS (win10), Office365, and other enterprise applications
Demonstrate a depth and breadth of knowledge/skills in VPN office networking/ Citrix environment & system logon issue. Experience in cisco anyconnect client troubleshooting. Good understanding of wireless devices/wired connections
Excel Skill/Power point skills (MS office)
Self-starter and able to work independently
Willing to work on US Daytime schedule and follow US Flexible Holiday
Preferred Qualifications:
Six Sigma
Knowledge and experience with PowerShell scripting
Networking Skills
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2022 Optum Global Solutions (Philippines) Inc. All rights reserved.
UnitedHealth Group

Cebu City, Cebu
Permanent
Full-time