associate Technical Support analyst ii - cebu city, cebuUnitedHealth Group

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) Primary Responsibilities: Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution Provide hardware / software / network problem diagnosis resolution via telephone global calls /email/chat/Web tickets for customers end users Route problems to internal 2nd and 3rd level IT support staff. Troubleshoot client software and basic network connectivity problems Provide level 1 Helpdesk support and perform other activities based on SOPs Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines Update users about request status and close request when users are satisfied with solutions Should have excellent communication skill in English and L1 ServiceDesk level technical knowledge Should be ready to work in 24/7 work environment Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: 1 - 3 years of experiencefor L1 call handling in IT supportand College Graduate Good knowledge on Microsoft tools like word, excel, power point etc. Above average knowledge on network tools LAN & WAN Active listening and should have remote desktop skills Preferred Qualifications: Analysts with ServiceNow knowledge Good probing skills & Analytical skills
Monster

Cebu City, Cebu
Permanent
Full-time