associate Technical solution specialists - data centerCisco Systems

What You'll Do
The Associate Technical Solutions Specialist (ATSS) is a technical sales professional who provides high level technical support and guidance to customers, partners and Cisco Sales. Collaborates with the requester to recommend and develop appropriate customer solution offerings.
The ATSS is familiar with a wide variety of products and technologies and is a specialist in at least one Architecture where the majority of their time will be spent. The ATSS shares knowledge and best practices throughout the GVE Community.
Most engagements are handled via virtual tools (WebEx, Telepresence, phone, etc). The ATSS works in a pooled fashion supporting requests globally.
Reports To: SEM
Metrics: Response time/Case Keep Rate/Service Upsell/
Qualifications: Experience in markets where Cisco competes. Desired Technical sales experience as a Systems Engineer or equivalent.
Key Responsibilities:
Identify Opportunities - look past the initial request intended to clarify and confirm the requirements before focusing on an accurate response and identify if there are opportunities to upsell or cross sell.
Qualify Opportunities - use good judgement to assess the Request and uncover the true scale, business need and timescales of opportunities. And upsell the current engagement to a Specialist As A Service (SPaaS) engagement.
Develop and Present Solutions - develop Bill of Materials (BOMs) and answer highly complex product inquiry from the customers. Assist in addressing technical response to RFPs and the technical elements or approach for the proposal, including products, solutions, software, and services.
Close - work with VSAMs, Field personnel, & Cisco partners to successfully resolve all customer questions to aid in the closure of a Sales Opportunity.
Personal and Organizational Development - Passion for helping others. Perform specialized training on SME products as requested. Help new product/services launch. Time management.
Queue Management - Case handling, prioritize cases as suggested by GVE AI based case assignment algorithm "Skill Based Routing". SLA - Assure Response to Requester time is met. Monitor practice queue & provide feedback as issues arise.
Practice Excellence - Become the SME, achieve Deep dive technical expertise within Specialization. Practice Performance - contribute to the development of the practice. Ability to anticipate / gather / consolidate trends and communicate to Architecture Lead. CSAT - Encourage survey participation and follow up when LSFU is encountered. All requests must have existing Case and if needed a Deal ID.
Technical Excellence - Performs & represents the network design activities with minimal assistance, effectively engages extended team for support.
Strong knowledge of/and fluency in articulating; features, functions, benefits, and positioning of Cisco products, technologies, and services in reference to industry. Ability to apply this knowledge to address customer/partner network requirements.
Lead discussions concerning direct comparisons of Cisco's products and technologies against the competition specifically relating to design strategies.
Exposure to Remote Support and Collaboration processes/methodologies --- preferred.
Who You Are
1-2 years of experience with IT infrastructure
1-2 years of design & implementation experience
Customer facing experience within presales or consulting
Presentation and communication skills both in English
Demonstrated ability to adapt to new technologies and learn quickly
CCNA/CCNP Certification (Preferred)
Cisco Architecture & Technology Knowledge:
Compute (x86 Server, Windows, Linux), Storage, Network and Backup
Network (DC Fabric Technologies, Data Center Interconnect, etc)
Storage (FC/FCoE, NAS, iSCSI, etc.)
Virtualization (ESXi, Hyper-V, Public Cloud Services, etc)
Knowledge of Converged & Hyperconverged Solution
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.
Cisco Systems

Taguig City, Metro Manila
Permanent
Full-time