Associate support analystCeva Logistics

Primary purpose of the role:
Operating under guidance from their manager/team lead, this role will be responsible for the delivery/support of information technology application and configuration of solutions as they relate to assigned business functions. Assist in designing, developing, maintaining and supporting IT applications/infrastructure/solutions in order to contribute to a first class IT Management Service for our operations.
Provides maintenance, monitoring and capacity planning of designated systems identifying trends or problems.
Ensure that applications are maintained in a manner that supports delivery of services to multiple platforms, resilience and performance.
Key Accountabilities
1
Perform tasks for the CoE's and Cluster IT project/portfolio management oriented work efforts and assignments, ensures that goals and objectives are met within time, scope and resource requirements. Has an understanding of the business processes and flows to enable the analysis of business requirements and the development of solutions/timelines for projects.
2
Applies standard IT methods, knowledge and CEVA standards and practices to tasks and situations related to providing application production support services
3
Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response. Uses standard analytical tools and rules to determine root cause and resolve the broad range of application problems
4
Supports single business/technical applications. (R&M run & maintain activities)
5
May be involved in the installation and tuning of modifications, as well as archiving data. Generally this position has light programming skills in the appropriate language to develop necessary "work arounds". Ensures that applications, services and interfaces are documented and kept current.
6
Understands compliance and regulatory rules, ensures compliance as directed by manager. Participates and contributes to internal and external activities in relationship to production control, system and application controls, and systems monitoring
7
May provide on-call support for assigned functional areas on a limited basis
8
Ability to accommodate flexible work schedules to meet support levels for globally deployed applications
9
With direct supervision, able to complete daily activities related to prioritization and expected delivery
10
Works directly with CEVA business and other IT teams to understand, diagnose and resolve requests for assistance
11
Ability to learn and comprehend complex tools and systems
12
Participate in tuning, monitoring, and testing of applications
Education & Qualifications
University or higher education degree in IT Management or Supply Chain Management, or comparable experience in the Logistics industry.
Experience
0-5 years of technical experience
Experience in production support or implementation of IT services or projects
Specialist Knowledge & Skills
Knowledge in functional domain or technology
Good analytical and problem solving skills
Working knowledge of Microsoft Office Suite
Interpersonal & Communication Skills
Ability to work on own initiative
Ability to prioritize activities based on defined guidelines
Good team working skills
Good oral and written communication skills
Working knowledge of written and spoken English
Specific Technical Skills
iSeries (RPG/Cobol)
DB2
As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [Protected Info]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
CEVA Logistics

Makati City, Metro Manila
Permanent
Full-time