associate Quality Assurance administratorWells Fargo

About Wells Fargo India & Philippines
is a critical component of Wells Fargo's strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo's needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.
About the Department
The Enterprise Customer Excellence Group (ECEG) brings together customer-focused functions from across the enterprise to provide a holistic approach to critical points of interaction with Wells Fargo customers. The group, which includes the Enterprise Complaints Management Office, the Customer Remediation Center of Excellence and Net Promoter System, is responsible for understanding the causes of issues that affect customers, and providing solutions that ensure customers' needs are understood and supported. The group is also accountable for ensuring regulators' expectations are met and that employees have the tools and training necessary for success.
About the Role
The role is responsible for conducting and reviewing actions, transactions, documentation, processes and programs to ensure quality standards are met, relevant controls are followed and executed, and deficiencies are identified and addressed.
In this role, you will:
Ensure proper evaluation, monitoring and review of assigned cases to determine third party vendor adheres to WF remediation guidelines.
Providing guidance to lenders and other staff regarding documentation and underwriting requirements; reversing credit decisions where necessary; or evaluating in-process, closed, cancelled and declined credit applications, insurance claims, accounts, files, systems and/or processes to ensure company standards are met.
Ensures corrective action on exceptions and problems identified, required data is input and proper procedures were followed.
Ensures identified risks and/or problems are clearly documented and interacts with appropriate parties for timely resolution.
Performs ongoing reviews and generates reports summarizing results. Identifies risks and problem areas and recommends standards, policies, and procedures to correct deficiencies and improve performance.
Monitors and evaluates the compliance requirements of inbound and/or outbound customer calls with 3rd party service providers. Documents any issues with meeting compliance requirements.
Be able to follow a specific procedure step by step to capture the appropriate details with a high level of accuracy.
Key skills include ability to follow direction, excellent attention to detail, critical thinking/problem solving skills, quick learner.
Required Qualifications:
Must be a graduate of any 4-year Bachelor's Degree program
2+ years of experience in one or a combination of the following: quality assurance, financial services administration, loan documentation, loan servicing, underwriting
Willing to work in McKinley Hill, Taguig
Amenable to work in night shift
Desired Qualifications:
Proficient in SharePoint, Microsoft Office, and Adobe Acrobat
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to research and resolve complex customer issues
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Strong time management skills and ability to meet deadlines
Ability to manage a pipeline of work following procedures with high accuracy from assignment to completion
Strong attention to detail and accuracy skills
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written and interpersonal communication skills
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Wells Fargo

Taguig City, Metro Manila
Permanent
Full-time