Associate professional, enterprise integration-phl philippines | taguig city, philippinesIngram Micro

Job Description
Position at Ingram Micro Commerce & Lifecycle Services
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world's largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.
Associate Professional, Enterprise Integration
(Process Designer - SC Process Management)
Summary:
The Assoc. Professional, Enterprise Integration supports the alignment of information technology and business systems between our company and our business partners. This includes day to day support, reporting, and new enhancements. Regular interaction with our business teams, customers, vendors and clients is required to support business relationships.
The Assoc. Professional, Enterprise Integration should be able to speak to basic business processes and integrations, engage in the triage of reported system issues and requirement gathering / documentation as needed. The position is responsible for ownership and completion of support issues and deployments. Status of open issues / assignments progress are to be updated and communicated regularly to both internal and external parties. The Assoc. Professional, Enterprise Integration will develop and maintain effective working relationships with partners, related business teams and WW IS teams.
Job Qualifications:
Education: Bachelor's degree or minimum of 2 years external related experience or 1 year of IM related experience. Minimum of 1 year working in an analyst position
Communicate clearly in English, written and oral
MS Office systems (Word, Excel, Visio, PowerPoint)
Experience in working in an onsite-offshore model is desirable.
Experience in supply chain systems and operation including forward and reverse logistics is a plus
Experience in EDI/XML/API support utilizing Seeburger
Knowledge of communication protocols, FTP, SFTP AS2, HTTPS.
SAP SD/MM/PP experience a plus
Ability to bridge the gap between the business and technical teams.
Ability to take management's direction and needs from concept to reality.
Ability to communicate effectively with customers, other departments and management.
Skilled in assisting partners with support and business/integration needs, simple ecommerce business models and dealing with partner ambiguity and pressure.
Ability to ascertain a partner's technical and business needs.
Coordinate multiple support activities simultaneously.
Experience with proactive monitoring activities
Management of critical issue resolution utilizing multiple internal and external resources as needed.
Involvement in UAT, QA and support activities including afterhours and weekends as required
Working experience in Logistics is a plus.
ITIL knowledge / practices is a plus
Ingram Micro

Taguig City, Metro Manila
Permanent
Full-time