associate Network Engineer (video engineering)TTEC

Associate Network Engineer (Video Engineering)
Remote / Full Time
What you'll be doing:
Reporting to the North American Site Technology Manager, this position will handle a variety of tasks associated with the Desktop Operations, Audio and Video Engineering departments. This person will provide, audio, visual, Zoom, and other departmental platform tech support and troubleshooting.
Assist Desktop Staff with configurations, installations and ongoing upkeep of desktops, laptops, peripheral equipment, and software as per our standards and guidelines
Update and maintain new and old inventory associated with Desktop Operations and Video Engineering
Decommission of obsolete and/or broken equipment as required using internal processes
Assist with Video Meeting setups, testing and event functions as required.
Assist with the testing and deployment of new applications and systems for Video Engineering and Desktop Operations.
Work Tier 1 - 3 tickets associated with Video Engineering via our internal ticketing system
Assist with the cable management of all conference rooms
Assist with asset tagging equipment in accordance to policy
Follow up on warranty service calls for broken equipment
Performs other related functions as assigned by the immediate manager with a moderate level of supervision
What skills will you need:
Ability to clearly communicate technical concepts to non-technical people, senior level, Global Teams, and other Management level personnel
Ability to recognize, analyze, and effectively solve basic problems in a timely and organized manner
Ability to multi-task in a fast-paced environment
Must be self-motivated
Basic understanding of various Microsoft Office Operating Systems and products (i.e. Word, Excel, PowerPoint, etc.)
Ability to create and maintain various forms of documentation and tracking
Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentations
Interact with employees, customers, and colleagues effectively on a professional level
Must be able to work at heights and lift to 50 pounds and move up to 75 pounds.
Basic knowledge of networking and related services (TCP/IP, DNS, DHCP, etc.)
Experience and Education:
Associate or Bachelor degree in electronics or closely related degree, networking, or equivalent experience preferred
1-3 years of desktop support experience preferred
1-3 years of video conferencing experience preferred
Basic experience with networking setup, configuration, troubleshooting of desktop/laptop hardware and software (Windows and Mac OS)
Basic experience with Windows and Mac OS desktops/laptops, as well as Android, and iOS mobile devices in a network or lab environment
Proficiency with MS Office (Excel, PowerPoint, Word, Visio, etc)
Basic understanding of Microsoft products/systems and their administration
Basic understanding of Apple Mac products/systems and their administration
Who We Are:
TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments-Consulting, Technology, Care and Growth-to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services.
#LI-Remote
TTEC

Metro Manila
Permanent
Full-time