associate manager, bpt infrastructure & Operations (office 365 engineer)SC Johnson

As the Associate Manager, BPT Infrastructure & Operations (Office 365 Engineer), you are mainly responsible for the delivery of services related to productivity and collaboration solutions focused on, but not limited to, the Office 365 platform which includes SharePoint, OneDrive, Teams, Exchange, Stream, PowerPlatform, and more. The appointee will interact with our Managed Service Providers (MSPs) to deliver solutions to our users that promote ease of use and productivity while ensuring adherence to security requirements. The incumbent will also interact with many departments within SCJ to understand requirements and to deliver business value.
Essential Duties and Responsibilities:
Provide engineering and timely support that delivers a stable, secure, global platform following internal methodologies, process, and standards
Lead and/or participate in projects in terms of strategic and operational initiatives, keeping current with existing and emerging technologies and providing input to technology roadmaps
Ability to coordinate with vendors and partners for problem resolution and escalations along with working closely with colleagues to translate business requirements to technical requirements
Document processes and procedures for maintenance and support
Management of vendor relationships, including, but not limited to overseeing project implementations, managing/tracking and development of project budgets, schedules, scope milestones and software licensing, service monitoring, new services
Actively manage and implement continuous improvement plans for services within the portfolio and proactively maintain the awareness of technology trends, prototype possible solutions that would enhance the productivity of end users and bring value to the business
Required Skills / Experience / Competencies:
Bachelor's degree in Information Systems, Computer Science or related technical discipline
Minimum 3 years of experience with a global enterprise-level service
Experience working with Managed Service Providers and globally dispersed team with User Experience modelling will be an added advantage
Job Requirements:
Permanent - full time job
Flexibility to work around different time zone
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SC Johnson

Makati City, Metro Manila
Permanent
Full-time