Associate infrastructure engineerA.P. Moller - Maersk

Opportunity About Us Maersk is a $30B organization with 100,000 people that move 20% of the world's trade, and it is the largest shipping and logistics company in the world. We are transforming our company into a global integrator of container logi Opportunity About Us Maersk is a $30B organization with 100,000 people that move 20% of the world's trade, and it is the largest shipping and logistics company in the world. We are transforming our company into a global integrator of container logistics. We are offering you a unique opportunity to be part of that journey and to contribute by creating solutions for an industry leading organization. As a part of this process, you will have an opportunity to participate in a global IT transformation program that will set the direction of the future business model for this large global corporation. We Offer As an organization with global presence, joining Maersk is a wonderful and exciting opportunity for you to work with people of diverse talents & background. We offer a fast paced, challenging and truly international atmosphere with activities and teams spread around the globe in Copenhagen, London, Charlotte, and India. The environment is dynamic with focus on high performance, results, and respect for our employees. There will be the possibility of continuous professional and personal development and for expanding a professional and social network. As a company, we are committed to growing our people. We will provide you with opportunities that broaden your knowledge and strengthen your professional & technical skills. Job Description Summary Infrastructure Engineers are responsible for delivering a best-in-class on-premise engineering capability for the products and platforms at Maersk. Engineers act as a trusted advisor with hands-on keyboard execution, helping the products team succeed by ensuring guardrails, governance, and security standards are adhered to. Engineers bring the necessary expertise on how to engineer for non-functional requirements (NFR) and infrastructure in the datacenters that makes the right way to deliver products the easy way. Engineers excel at providing robust, secure, and cost-efficient infrastructure from the datacenters. Provides onsite support for desktop management, asset management and physical support for other IT equipment. Has responsibility for fulfilling incident and service requests that require physical onsite presence, proactively working with the remote support teams. Has responsibility for actioning all assigned requests and incidents and for meeting agreed service levels. Provides technical input and recommendations to continuous improvement projects both at regional and global level. Associate Infrastructure Engineer - is part of the onsite IT team responsible to managing Onsite IT infrastructure in close working with the team. Focus will be on providing on the ground support for end user workplace services, data centres, projects, asset management, procurement and VIP users. The team will also be called on to support remote support desks for tasks that require onsite intervention and also for critical incidents that impact the business unit and operations. Key Responsibilities: Exposure and working experience with latest standards in hardware for desktops, printers, end user mobility devices / services, datacentres Working knowledge of Microsoft products (Windows10 OS + O365) and basic troubleshooting skills Working knowledge around collaboration tools like Cisco VCs, Cisco IP Softphone / hardphone, Webex, Skype Conferencing, Skype broadcast etc. PC hardware and peripheral troubleshooting skills (including IP printers) Working knowledge of server and network troubleshooting (Preferably CCNA/CCNP certified) Knowledge of File and Print services and Active Directory Understanding of basic Service Delivery concepts (ITIL) [preferably ITIL certified] Project co-ordination (PMP/Prince2 is not must but good to have) Provide onsite support to Maersk Line and other Maersk T&L Supported Business Units (as appropriate) for incidents that are assigned to the Onsite Infrastructure teams and/or cannot be resolved remotely Desktop management Install / Move / Add / Change / Decommission support for IT equipment (PCs, Laptops, Printers, Servers) Support and advice for Facilities Management/Office Services regarding office move planning Support Hardware and Software asset management/tracking/auditing for devices not connected to the network and according to Maersk Line global processes LAN cabling troubleshooting On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements Support for other locations/offices as appropriate (geographical scope for service coverage to be confirmed - this will require some travel) Ensure that Group IT Security standard processes are followed for services provided Provide VIP support to selective customers as per SLA and agreement Assist respective Team lead and IT Manager with procurement of requested hardware according to Maersk purchasing procedures Act as local project coordinator for hardware/software upgrades, country cluster and/or regional consolidation activities and other agreed technical projects. Skills Required Should have minimum 3-5 years of experience and have worked with large organizations having global presence whereby experience would include interaction with virtual teams and remote support. Should be well versed with handling of onsite infrastructure components including but not limited to end user computing and data centre equipment. Must have engaged and supported VIP users for various catalogued requirements and be a good communicator both orally and in written form. Should be able to establish a good working relationship with vendors responsible for delivery of services and other peer groups within the same support function. Coordination with external vendors for local requirements should form part of the skillset as it would require knowledge of local regulations and customs to facilitate delivery of products and services. Soft skills: Time management Effective communication Customer service Initiative
Monster

Manila City, Metro Manila
Permanent
Full-time