Associate customer support executiveLondon Stock Exchange Group

Refinitiv pricing and reference data provides data consistency starting with the pre-trade execution, portfolio management and post trade. It manages, mitigates, and reports on risk. It also enables clients to map their risk exposure and build their own risk models.
Customer Support Analysts are a link between our product & services offerings and our customers. Combining a basic understanding of capital markets and Content, with an understanding of our products. This role will be responsible for providing Market Data support for Refinitiv Sales, Buy side trading, brokerage & exchange clients on multiple global and domestic workstations and various financial applications & content.
Responsibilities:
Primary role is to manage our post-sales customers with navigation, Refinitiv products and assisting with data search and identifying any data errors, assisting in building portfolios and portfolio analysis/maintenance.
Collaborate with Content Group for Market related queries.
Basic skills to Interpret and analyze the market requirements and provide right resolutions and workarounds in specific situations.
Deliver solutions to customer application questions with regards to navigation, functionality, content, data quality & entitlements using Refinitiv Products.
Ability to speak to our clients and use their critical reasoning skills to identify the problem and solution quickly.
Maintain log of problems by creating a ticket in the Refinitiv CRM application. Follow inquiry through to resolution and close the ticket when completely resolved.
Engage Content Group or Product Specialist for any "enhancement requests".
Closely work with our Sr. CSAs in understanding the product/process well and intake knowledge from them.
Qualifications:
Ability to manage client situations and build trust with the clients.
Ability to communicate well with internal and external stakeholders.
Basic understanding of Markets (Equities, Portfolio Management).
Good interpersonal skills and client management skills.
Keen to learn the process and products.
Good time management skills and attention to details.
Good business writing skills.
Graduation in Finance/Commerce. Freshers can apply.
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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London Stock Exchange Group

Taguig City, Metro Manila
Permanent
Full-time