associate Customer Service RepresentativeWells Fargo

About this role:
Wells Fargo is seeking an Associate Customer Service Representative...
In this role, you will:
Support customers with inquiries on financial products and services
Identify ways to improve customer experience within established procedures
Perform routine customer support tasks by responding to and resolving customer inquiries and complaints
Receive direction from customer service supervisor
Escalate questions and issues to more experienced representatives
Interact with immediate customer service team as well as internal and external customers on incoming questions and concerns
Required Qualifications, International:
Experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
At least 2yrs completed of Tertiary Education
At least 1yr BPO experience
Job Expectations:
Willing to work in night shift, shifting schedules, holidays and/or weekends
Willing to be on the phone for 8 hours or more
Willing to work in McKinley, Taguig
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Wells Fargo

Taguig City, Metro Manila
Permanent
Full-time