assoc Customer advocacy specialistZendesk
Salary: Agreement
Work form: Full time
Posting Date: 19/10/2023
Deadline: 27/10/2022
Job Description
The best Customer Experiences are built with Zendesk. Our powerful platform facilitates customer interactions across chat, email, phone, and social media, and is designed to grow and scale so it works for companies of any size - from startup to enterprise.
When our customers have questions about any of our products, they turn to our internal team of Customer Advocates who are wizards at helping them determine what they need to improve their support operations, fast! And we are always on the lookout for new talent.
What you'll be doing
Be the first responders for all queries from customers related to Zendesk's multi-product platform.
Take the lead to help customers figure out what help they need, and guide them through to resolution with the least customer effort possible.
Collaborate with colleagues across all levels throughout the entire organisation to find the answers you need - Swarming experience is a definite advantage.
Educate and empower our customers to become better Zendesk users.
Drive product change and improvement through continuous feedback and exposure to projects that help make Zendesk the leading support platform.
Who we're looking for
2+ years experience supporting customers via live chat, email, and phone, ideally in a software and technical environment.
Familiarity with standard web front-end technologies (HTML, CSS, XML. etc.), Web-based applications and tools a plus.
Experience working remotely, with the ability to demonstrate how to swarm in a virtual environment to efficiently resolve complex user cases.
Strong analytical skills; demonstrated ability evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation where required.
Deep knowledge of common help desk/ticketing solutions - obviously Zendesk is a plus!
Excellent English oral and written communication skills.
Willing to work on night (graveyard) or rotational shift. Ability to work extended hours as needed.
What you can expect
Competitive Salary
Attractive Retirement Benefit
Medical and Life Insurance upon employment
20 days Annual Vacation Leaves
Flexible (Hybrid) work environment with WFH equipments provided
Interested? Send your resume today, we are excited to hear from you!
#LI-Remote
#LI-MJ1
About Zendesk - Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences - and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .
For jobs in the US only: If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.
For jobs in Australia, Brazil, Canada, the Philippines and Singapore: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.
Zendesk
The best Customer Experiences are built with Zendesk. Our powerful platform facilitates customer interactions across chat, email, phone, and social media, and is designed to grow and scale so it works for companies of any size - from startup to enterprise.
When our customers have questions about any of our products, they turn to our internal team of Customer Advocates who are wizards at helping them determine what they need to improve their support operations, fast! And we are always on the lookout for new talent.
What you'll be doing
Be the first responders for all queries from customers related to Zendesk's multi-product platform.
Take the lead to help customers figure out what help they need, and guide them through to resolution with the least customer effort possible.
Collaborate with colleagues across all levels throughout the entire organisation to find the answers you need - Swarming experience is a definite advantage.
Educate and empower our customers to become better Zendesk users.
Drive product change and improvement through continuous feedback and exposure to projects that help make Zendesk the leading support platform.
Who we're looking for
2+ years experience supporting customers via live chat, email, and phone, ideally in a software and technical environment.
Familiarity with standard web front-end technologies (HTML, CSS, XML. etc.), Web-based applications and tools a plus.
Experience working remotely, with the ability to demonstrate how to swarm in a virtual environment to efficiently resolve complex user cases.
Strong analytical skills; demonstrated ability evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation where required.
Deep knowledge of common help desk/ticketing solutions - obviously Zendesk is a plus!
Excellent English oral and written communication skills.
Willing to work on night (graveyard) or rotational shift. Ability to work extended hours as needed.
What you can expect
Competitive Salary
Attractive Retirement Benefit
Medical and Life Insurance upon employment
20 days Annual Vacation Leaves
Flexible (Hybrid) work environment with WFH equipments provided
Interested? Send your resume today, we are excited to hear from you!
#LI-Remote
#LI-MJ1
About Zendesk - Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences - and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .
For jobs in the US only: If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.
For jobs in Australia, Brazil, Canada, the Philippines and Singapore: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.
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