Assistant systems specialistPCCW

Incident Management
Call relevant support according to the incidents symptom
Manage all high or potentially high severity incidents from start to end
Escalate the incidents to relevant support and managers as and when needed
Regularly update managers and team leaders regarding the status of the incidents
Coordinate and chair any crisis meeting and produce the meeting minute afterward
Produce incidence report for high severity incidents
All the actions taken must be updated to the IT Service Management system.
Produce regular incidents reports
Requirements
Diploma/ Degree in IT or related disciplines
Min. 6 years relevant IT support experiences in which 1 years+ in Change/Incident/Problem management experience
Knowledge on ITM, TSM, Microsoft Office Suite
Knowledge on Windows/Unix/Network/Middleware/Security/Database operation is highly advantage
Good command of both written and spoken English
Proficiency in ISO 9001, 20000 and 27001
ITIL Certification required
Good communication skills with multiple levels of an organization, including interaction with senior management
Good organizational and interpersonal skills
Ability to work independently, self-initiative and responsible
24X7 on call is required
Ref ID: 30197
Location:
Pasig, 00, PH
Business Unit: PCCW Solutions
Full Time/ Part Time: Full Time
Job Function: Technical
Featured Job Category::
PCCW

Pasig City, Metro Manila
Permanent
Full-time