Assistant Manager for customer care (iloilo)Legato Health Technologies

Responsible for providing technical direction, guidance and resources to claims, customer service, or membership associates on a day-to-day basis.
Primary duties may include, but are not limited to:
Serves as a first line resource for operation associates for workflow and technical related processes
Provides operational training
Assists associates by answering day-to-day technical questions
Encourages a teamwork environment
Monitors inventory to ensure workflow remains uninterrupted
Handles complex case research and resolution
Reviews, interprets and maintains records of service level, quality, accuracy, and productivity
Reviews department policy and procedure manuals for accuracy
Works with training department to ensure procedures and policies are accurate and completeon of benefit programs.
Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.
Qualifications:
Graduate of a Bachelor's / College Degree in any field with at least 1 year of similar work related experience or at least 2 years of college with at least 2 years of simlar work related experience required.
Willing to work in Iloilo City, Iloilo in shifting schedules. Most lines of business function on US time zones (locally, night shift schedule).
Relocation assistance* is available for qualified candidates who reside outside Panay Island, and is willing to transfer to Iloilo for site-based work.
To expedite the process of your application, please have your government numbers / ID ready (SSS, Tin, Philhealth, Pagibig), and NBI Clearance.
Questions? Chat with us via Facebook Messenger at m.me/LegatohealthPH​ or send an SMS at 0917-6LEGATO
*Terms and conditions apply.
Legato Health Technologies

Iloilo City, Iloilo
Permanent
Full-time