applications SupportSan Miguel Corporation
Workplace: MetroManila, Manila, Pasig
Salary: Agreement
Work form: Full time
Posting Date: 21/12/2025
Deadline: 29/05/2021
Duties and Responsibilities of Application Support
Ticket Handling (Incident and Service Request)
Log and Categorize Ticket
Initial Diagnosis and 2nd Level Resolution - Perform Knowledge Base referenced resolutions to resolve Incidents or fulfill Service Requests
Re-assign ticket to 3rd Level Functional Support when necessary and remain as watchlist
Manage customer communication until closure.
Incident Closure
Monitor Process Performance
San Miguel Corporation
Ticket Handling (Incident and Service Request)
Log and Categorize Ticket
Initial Diagnosis and 2nd Level Resolution - Perform Knowledge Base referenced resolutions to resolve Incidents or fulfill Service Requests
Re-assign ticket to 3rd Level Functional Support when necessary and remain as watchlist
Manage customer communication until closure.
Incident Closure
Monitor Process Performance
San Miguel Corporation
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San Miguel Corporation
About the company
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Pasig City, Metro Manila
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Position applications Support recruited by the company San Miguel Corporation at MetroManila, Manila, Pasig, Joboko automatically collects the salary of , finds more jobs on Applications Support or San Miguel Corporation company in the links above
About the company
San Miguel Corporation jobs
Pasig City, Metro Manila