Application SupportLingaro Philippines Inc

Develop relationships with global clients by providing topnotch level 1 to 2 operational support utilizing ITIL framework.
Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
Ensure application Service Level Agreements are exceeded by maintaining ownership of incidents through resolution.
Review, execute, and verify production changes in strict accordance with procedures defined in change documents.
Act as the gatekeeper of the software systems for any new changes and functionalities to be introduced.
Own the innovative and cutting-edge systems Lingaro developed using a wide array of technologies.
You must have atleast 1 year of experience in L1 Application Support
You must have hands-on experience in Excel and SQL
Azure, Sharepoint & Confluence knowledge are nice to have·
ITIL certification is preferred but not required
Has a good understanding of SDLC and ITIL processes
Experienced in working both independently and in a team-oriented, collaborative, cross-functional, and cross-cultural environment
Experienced in presenting complex ideas in a clear and concise fashion to technical and non-technical audiences
Willing to work on flexible work arrangement, provide off-hours support during weekend or holiday as needed only to meet SLA targets
Bossjob

Makati City, Metro Manila
Permanent
Full-time