Application Support officer - relieverPhilippine Span Asia Carrier Corp

The Application Support Officer (Reliever) will be responsible for troubleshooting, maintaining, and enhancing shipping-related software applications in a defined period. This role must have understanding of both shipping industry processes and technical expertise in supporting and resolving application issues.Responsibilities:Incident Management and Service Request FulfillmentProvide first-line support and troubleshooting for all applications in thecompany.
Respond promptly to application incidents and service requests, ensuring timely resolution of issues and minimizing disruptions to business operations.
Conduct root cause analysis on recurring application issues and implement long-term solutions.
Collaborate with internal teams, including business users and technical specialists, to resolve issues and improve application processes.
Work closely with third-party vendors and technical teams to escalate and resolve complex technical issues.
System Configuration and Account Management
Monitor application performance and identify areas for optimization and improvement.
Support the testing and deployment of new application features, patches, or system upgrades.
Perform application updates, and configuration changes as necessary.
Documentation
Develop and maintain user guides, FAQs, and documentation to support internal teams and end users.
Assist in the creation of training materials and provide end-user training as needed.
Security and Compliance
Ensure compliance with industry regulations and company security policies when supporting and configuring applications.
Qualifications:
Bachelors degree in Information Technology, Computer Science, or equivalent work experience
1 to 3 years application support work experience
Background in Softship, People Strong, Sertica and NetSuite is a plus
Certification such as ITIL Foundation, Microsoft Azure Fundamentals is a plus
Experience with cloud-based applications or SaaS platforms is a plus
Programming skills such as SQL scripting, C#.Net and Crystal Reports
Strong analytical and problem-solving skills
Proven experience in application support, ideally within the shipping, logistics, or supply chain industry
Strong technical proficiency with enterprise applications and troubleshooting tools
Familiarity with system integration processes and managing interfaces between different systems
Knowledge of ITIL best practices (incident management, problem management and change management)
Strong understanding of security protocols and industry best practices to ensure application security
Familiarity with Agile methodologies and IT Service Management Tools
Excellent oral and written communications skills in English
With high levels of honesty, integrity and reliability.
Can easily adapt into a fast-paced working environment non-compromising work standards, integrity and ethical practices
Works well under pressure Team oriented
Willing to work as a reliever on a defined period of time
Job Type: Fixed term
Contract length: 3 monthsWork Location: In person
Philippine Span Asia Carrier Corp

Manila City, Metro Manila
Contract
Full-time