Application Support engineer - with 2 years of experienceShore 360

Description
Roles and Responsibilities
We are seeking a level 1, 2 and 3 Application Support Engineer to join our global team. This is an exciting opportunity to utilise your IT technical skills combined with strong relationship building skills. You will be working as part of our next generation of expert application engineers supporting some of the world's biggest brands.
- Manage customer support requests
- Troubleshoot level 1, 2 and/or level 3 incidents which may include outbound contact with clients for additional information and resolution
- Manage escalations to internal teams and/or 3rd party
- Liaise with internal and external stakeholders in person, over the phone and via email to keep them updated on the progress of their tickets
- Accurately create and update documentation
- Generate weekly and quarterly report presentations for customers
- Monitor and maintain client website and infrastructure systems
- Support internal eWave infrastructure
- Organise sprints and releases for ongoing eCommerce projects
- Attend client meetings
- Conduct client training
- Participate in on-call duties rotation for out of hours support
Required Experience
- 2+ years of relevant experience in a similar IT position or eCommerce administration position
Minimum Qualifications
- BA/BS degree or equivalent practical relevant IT experience
A Successful Candidate must have
- Excellent time management and organisation skills, with the ability to manage multiple tasks with a varying degree of urgency
- Excellent English communication skills both written and verbal, with a professional phone manner with a genuine customer service focus
- Self-motivated with the ability to work autonomously or as part of the greater team
Proficient with
- Knowledge of Languages such as HTML, CSS, JS, PHP and MYSQL is preferred
- Proficiency in MS Office Applications
Experience Advantage
- Ticketing system experience would be desirable e.g. JIRA, Zendesk, TargetProcess
Perks
- Free barista-style coffee
- Free parking and jeepney services
- Medical and dental insurance
- Highly engaged team
- Unlimited potential for growth
- Challenging role
- Fun and family-oriented working environment
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: No
Availability for change of residence: No

₱ 100,000.00 monthly ·  Pampanga, Central Luzon ·  Today, 03:50 PM
Work type
Full Time