Application Support engineer - phCubic Telecom

The Company
Founded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, ambitious, and continually seeking new, ideas. That's us, is it you? At Cubic you will find an environment filled with energy and collaboration, where we set out every day to improve not just the world, but ourselves and each other.
The Role
We are looking for an energetic, enthusiastic Application Support Engineer who is committed to their work, and should be comfortable working in a fast paced, highly flexible environment. The role will be responsible for providing excellent technical support and customer service as part of our Level 2 support. This is based in the Philippines. The successful hire will work completely remotely
Responsibilities of this role:
Coordinate with support and development teams to resolve application and system issues
Design and maintain expertise in flow of application process and systems related to company
Administer and resolve applications issues, provide updates and perform root cause analysis
Supervise all alerts related to application and system procedures and provide services pro-actively
Maintain good professional relationships with counterparts of engineering and customer support departments
Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of Software Engineers
Perform root cause assessment and debug all issues on server domain, and availability of applications
Coordinate with test department to assist in releases and deployments to various environments and production outputs
Provide support and identify all issues and prepare appropriate documentation all issues and solutions.
Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
Identify and provide resolutions ranging in complexity from medium to high.
Requirements
Essential Experience and Qualifications
Fluent English
A degree level qualification in a technical discipline such as Computer Science or Software Engineering
Knowledge and experience of administering or using Microsoft IIS
Knowledge of Database technologies (Microsoft SQL Server) and working fluency in SQL
Ability to diagnose & address application issues
Working Knowledge of IT Hardware and Software
Ability to learn and master employer-specific software
Complex problem solving
Written and verbal communication skills
Customer Focused with excellent written and verbal communication and reporting skills
Demonstrable ability to learn technical information, processes and applications quickly
Excellent attention to detail and the ability to multitask and work effectively within a fast-growing organization
Demonstrated ability to be flexible and take a proactive approach to problem solving
Desired Experience and Qualifications
Experience with cloud infrastructure (Azure)
Experience using tools like Postman to create and save simple and complex HTTP/s requests.
Basic knowledge of programming concepts, preferable C#
Experience in building effective relationships with development teams and clients
Cubic Telecom is an equal opportunities employer and committed to fostering a diverse and inclusive workplace
Cubic Telecom

Philippines
Permanent
Full-time