Application Support AnalystDairy Farm Group

The DFSC Application Support Analyst provides the 2nd level support and primary contact for standard to medium complexity applications in production. The role also ensures continuous smooth operation of assigned production applications, and fulfils ad-hoc requests.
Key Responsibilities
Handles problem isolation and issue resolution for minor to medium complexity applications.
Carries out agreed maintenance tasks
Works closely with other teams such as developers and technical engineers for the resolution of identified issues.
Monitors application performance, obtains performance statistics and alert teams to make recommendations for improvement
Assists in the handling of complex application systems in production
Key Requirements:
With 1+ years of experience in supporting cloud-based web solutions and/or mobile applications.
With 1+ years of experience in supporting integration solutions in SOAP and/or REST API.
With experience in analyzing different messaging format that returns/uses HTML, JSON, XML, and plain text.
With experience in using API troubleshooting and development IDE such as Postman. Able to write some scripts automate some support tasks.
Handles problem isolation and issue resolution. Should possess analytical and logical thinking to help isolate/diagnose issues within multiple integrated applications.
With experience in any SQL/database solution; SQL query writing experience is preferred.
Excellent communicator, able to understand issues and discuss among technical, software development, business-development, and stakeholders.
Work closely with other teams such as developers, technical engineers and vendors in resolving identified issues.
Monitors application performance, obtain performance statistics and alert teams to make recommendations for improvement
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