Application specialistCeridian Dayforce Singapore Pte. Ltd

This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management (HCM) solutions in a technically challenging and rewarding role. Application Specialist Ceridian Quezon City, National Capital Region, Philippines Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale. Makes Work Life Better is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity. How do we make work life better By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users We understand that no matter where you are, choosing a new employer is always one of life's most stressful events. We encourage you to check us out at Ceridian.com to learn more about how we are impacting the world of work for our customers, employees and you! About The Opportunity Reporting to the Support Manager, the Application Specialist is responsible for delivering business-to-business application support to Ceridian's Dayforce customers. This role collaborates with client administrators (including payroll, HR, and IT administrators) and third-party vendors to champion customer priorities and drive integration incidents to closure. The Application Specialist will combine excellent analytical, technical, and functional problem-solving skills with a keen business sense to deliver top notch customer-focused support. This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management (HCM) solutions in a technically challenging and rewarding role. Through our training and mentoring program, you will develop deep technical expertise and gain valuable business and industry related experience. The ideal candidate is looking to grow his/her career within our Customer Support team and thrives in a highly collaborative and fast paced environment. What You'll Get To Do Providing rapid response and resolution to complex incidents Maintaining the highest level of customer satisfaction by providing proactive support and consistently exceeding client expectations Developing solid product/technology expertise Reproducing and meticulously documenting software defects and programming bugs Mentoring new hires Contributing to the support knowledgebase May assist with a wide variety of operational projects, including: Monitoring and maintaining the smooth execution of exports Programming and scripting tasks Enhancing the customer support experience Optimizing internal processes and procedures What's In It For You Develop deep technical expertise and gain valuable business/industry related experience Encouragement to be the best version of yourself at and away from work: YOUnity diversity and inclusion programs Amazing time away from work programs Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life Recognition for your contributions through excellent pay, perks, and rewards Giving where you're living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares Opportunities to fuel your career growth through numerous internal and external programs and events Skills And Experience We Value Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields Proficiency with SQL and an understanding of relational database systems Typically 2+ years of support experience Strong analytical skills; demonstrated ability to bring high level, complex customer issues to resolution Superior communication, organizational, and problem solving skills Ability to work flexible hours and a willingness to be on-call if required What Would Make You Really Stand Out Experience supporting HRMS, Payroll, or Workforce Management applications Has a developing to advanced-level understanding on either XML/XSLT or B2B Sterling; Can run more advanced queries and execute scripts with some guidance Experience working with Exports/Interfaces/Integrations Exposure to object-oriented programming (C#, .NET) Familiarity with Microsoft Server Technology (e.g.; Windows / SQL Server) Working Hours Working hours will be 8 am to 5 pm AUS (Melbourne) time Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization.
Monster

Quezon City, Metro Manila
Permanent
Full-time