Analyst, IT Service CenterCardinal Health

What IT Service Center contributes to Cardinal Health
IT Service Center is responsible for resolving customer/client technical problems and responding to questions in accordance to service level objectives, processes and procedures.Serves as liaison between customer/client and IT to resolve business issues related to technologies.
Provides technical support to the organizations internal/external users of computer applications and hardware.
Answers questions regarding system procedures, online transactions, systems status and downtime procedures.
Serves as a liaison between customer/client and IT to resolve business issues related to technologies.
Collaborates with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
Maintains a troubleshooting tracking log ensuring timely resolution of problems.
Manages user access rights.
Qualifications
Bachelors Degree in related field or equivalent work experience
What is expected of you and others at this level
Applies basic concepts, principles, and technical capabilities to perform routine tasks
Works on projects of limited scope and complexity
Follows established procedures to resolve readily identifiable technical problems
Works under direct supervision and receives detailed instructions
Develops competence by performing structured work assignments
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
Cardinal Health

Taguig City, Metro Manila
Permanent
Full-time