amazon e-commerce Support specialist (remote - full-time)RemoteCruit Inc USA

We are a fast-growing Amazon e-commerce business looking for a highly motivated and detail-oriented individual to join our team as an Amazon E-Commerce Operations & Customer Support Specialist. This is not a typical customer service role - the position requires strong problem-solving skills, critical thinking, and the ability to manage customer inquiries while coordinating with multiple departments.
Key Responsibilities:
Handle customer service inquiries via Amazon Seller Central messaging (NO phone support)
Investigate customer complaints, shipment issues, and product discrepancies
Communicate with our warehouse team to check inventory status, shipment updates, and resolve fulfillment issues
Coordinate and follow up on open cases until resolution
Manage customer returns, refunds, and order adjustments in line with company policy
Accurately log and track all interactions within our internal CRM (training provided)
Work closely with management and other departments to ensure timely and effective resolutions
Qualifications:
Previous experience working with Amazon Seller Central is required
Strong knowledge of e-commerce operations, order processing, and fulfillment workflows
Excellent written English communication skills
Strong critical thinking and problem-solving abilities
Ability to handle complex situations, multitask, and follow through on open issues
Comfortable working with CRMs and learning new internal systems (training provided)
Detail-oriented, highly organized, and proactive
Must have reliable internet and backup power
Position Details:
Full-Time Remote Position
Graveyard Shift (Philippines time)
Work Hours: Monday to Friday, 9 AM to 5 PM EST
Salary: 35,000 to 40,000 PHP (depending on experience)