after sales ConsultantMaria Health

We are looking for a qualified After Sales Consultant to join our sales team and help us achieve our goals. You will serve as a point of contact for customers with queries about benefits, and provide support for Sales Consultant. Our ideal candidate is goal-oriented and has a deep knowledge of customer service best practices. If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you!
Responsibilities:
The After Sales Consultant's responsibilities and duties are outlined in the key areas below.
● Assist customers by assessing their needs and helping them find the right product
and services
● Acknowledges customers by responding to emails, texts, and phone calls
● Deals with any customer complaints and resolves the issue as necessary
● Build productive trust relationship with HMO providers
● Respond to complaints from customers and give after-sales support when requested
● Provide support Sales team in SOA monitoring, keeping track of client and HMOs
deliverable and reconciling sales team billing and balances
● To assist with other departments as required.
Work Location and Schedule: The After Sales Consultant is a full-time position scheduled from Mondays to Fridays, 8 am to 5 pm. Due to COVID-19, we are currently working remotely.
To apply: Submit resume to [Protected Info]. Only qualified applicants
will be contacted.
The After Sales Consultant is expected to have the following specialist skills, knowledge, and experience:
● Excellent organizational and multitasking skills
● A team player with a high level of dedication
● Basic proficiency in computer applications such as Microsoft Office and Google Documents
● Strong customer service skills with excellent communication skills, both verbal and written
● Proactive approach to problem-solving and the ability to take the initiative
● Background in Insurance is a plus but not required
Work from Home
Entry Level / Junior, Apprentice Sales and Marketing Technology and Software Development 1 opening Bachelor's degree graduate
In 2016, we developed Maria Health, the first online health exchange that's 100% dedicated to making healthcare simpler, easier, and more accessible for Southeast Asian emerging markets, starting with the Philippines (www.mariahealth.ph). We're currently looking for innovative, resilient, solutions-oriented, enthusiastic leaders willing to bring their A-game day in and day out to join our growing team. We need passionate forward thinkers with a make-it-happen attitude who want to be part of a game changing company while making a social impact to at least 1M Filipino lives.Here's some of the coverage we've recently gotten for Maria Health for reference:ABSCBN:https://www.youtube.com/watch?v=DNliDF2NNqI&feature=youtu.beGalen Growth Asia: https://www.galengrowth.asia/2017/05/23/philippine-ehealth-extremes-open-opportunities/Tech Shake: http://www.techshake.asia/articles/124-mariahealthInternational Labor Organization: http://www.impactinsurance.org/emerging-insights/ei124If you're up for the challenge and think you fit the bill, email us your CV and why you'd be the best person for the job. If there's a strong fit, you'll hear from us right away.
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time