Administrative support specialistOrigo BPO

Description * The Administrative Support Specialist is responsible in determining the nature of each incoming call in the first instance and action appropriately to ensure the smooth operation of each clinic and the same time would be responsible in performing administration tasks, which includes scanning data, saving the right document on patient's profile, accounting. Tasks also include answering, screening and following up on the administration of phone calls relating to urgent medical matters.
Responsibilities:
Answer telephone promptly and in a polite and professional manner
Schedule appointment correctly
Obtain and enter accurate demographic information into appointment booking system
Accounting related tasks
Support organisational changes
Managing the administration of a virtual consultation application.
Skills and Qualifications:
Candidate must possess at least a Vocational Diploma /Short Course Certificate, Bachelor's degree in Medical Science, Nursing or equivalent
At least 1-2 years of experience in the related field is required for this role
Ability to handle confidential and sensitive information
Ability to work independently with minimal supervision as well as with the broader team
Basic problem-solving skills
Ability to demonstrate good customer service
Ability to relate to persons with diverse education, socioeconomic and ethnic backgrounds
Previous experience in customer service role.
Follow communication scripts when handling different topics
Manage large amounts of inbound and outbound calls in a timely manner
Excellent data entry skills with more than 90% accuracy rate
High level of computer proficiency with attention to detail and accuracy, particularly using word processing, spreadsheet and database applications
Basic understanding and ability to carry our rudimentary accounting and finance related tasks.
Requirements * Minimum education level: Vocational
Years of experience: 1
Knowledge: Customer service
Availability for travel: No
Availability for change of residence: No
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Pampanga
Permanent
Full-time