admin Support specialistStefanini

Details:
Job Responsibilities:
Provide data processing support for tasks such as but not limited to:
Closing and Billing Service Orders
Contract Maintenance/Service Report Images
Daily Service Review and Analysis
Meter Billings and Readings
Mobile Object Manager maintenance and monitoring
New Purchase Order solicitation and collection
Posting Costs
Review and post service order in the system
Processing, opening, closing, updating service orders with relevant data with adherence to the process established
Data entry into ERP system
Provide excellent customer service
Contact customers via phone and email to follow-up their purchase orders
Answer calls from customers regarding their service orders and request for service
Job Requirements
Details:
Skills, Licenses, Knowledge, Education and Training Requirements:
Bachelor"s degree or vocational in any course, a strong advantage.
Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
Excellent in oral and written English communication.
Must consistently meet or exceed required performance criteria.
Prior BPO experience in Customer Service is a plus.
Familiarity with ticketing system, a strong advantage.
Must be willing to work in different shifts.
Fresh graduates are encouraged to apply.
Level of Knowledge, Skills, and Authority:
Applies job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity.
Exercises judgment within defined guidelines and practices to determine appropriate action.
Additional Notes:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Stefanini

Philippines
Permanent
Full-time