accounts resolution Associate managerWells Fargo

About this role:
Wells Fargo is seeking an Account Resolution Associate Manager...
In this role, you will:
Supervise a team of Collectors in transactional tasks including planning, directing, and evaluating workflow, as well as various processes to ensure timely completion, quality, and compliance in Collections functional area
Identify opportunities for process improvement and risk control development by ensuring coordination of work activities to achieve the volume expected and to meet operational requirements in Collections functional area
Make day to day supervisory decisions
Resolve issues to monitor work allocation and operations under the direction of senior management by leveraging interpretation of policies, procedures, and compliance requirements
Collaborate and consult with immediate Collections team and managers while interacting with external customers
Manage allocation of people and financial resources for Account Resolution
Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:
2+ years of Account Resolution / Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education
1+ year Leadership experience
Desired Qualifications:
College Graduate (at least graduate of any 4 year College Degree Course)
3+ years of experience in one or a combination of the following, customer service, collections or sales environment
At least 2 years of leadership experience, 2+ years in a customer service field and 1+ years in a BPO setting, Collections from a financial/banking background is required
Should have a significant knowledge in collections process; Basic Microsoft Office skills
Good presentation, verbal, written, and interpersonal communication skills
Flexible with work hours / schedule
Willing to work in McKinley Hill, Taguig City
Job Expectations:
Develops and monitors collections results and goals
Responsible in improving group performance
Provides information and consultation to senior management
Coordinating staff, budget, and resources to optimize collections efforts
Resolves complex problems or inquiries; ensuring unit meets government regulations and company policies
Deliver Performance Reviews and Development Plan
Conduct and manager new hire transition (nesting) class
Benefits:
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Wells Fargo

Taguig City, Metro Manila
Permanent
Full-time