Accounting services associate ivConduent
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 08/11/2025
Deadline: 16/11/2020
About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments - creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It's why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.
Conduent's differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all in the U.S., 11 million employees who use its , and nearly nine million people who travel through daily. Conduent's solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at .
Job Description
Role and Responsibilities
Manage internal and external inquiries routed to personal WRK email
Organize work list to prioritize by outstanding dollars, risks levels, pay history and overall customer value by running a detailed aging report in CFORIA Collections System or the Forecasted Aging Report or on portfolio of accounts assigned by immediate supervisor or manager
Generate AR aging report and identify critical issues - past due, unapplied and partial payment
Analyze customer accounts at the time of payment application for any skipped or partial payments or customer error
Contact customer immediately to resolve remittance discrepancies and update the notes in service now cases
Account analyzes/reconciliation to probe on the open charge back, deductions, credit memos, and unapplied payments
Collate and submit approved write off request in sharepoint
After doing due diligence on the account, contact customers to collect past due items - identify appropriate reasons for non-payment and develop plans (with supervisor if needed) on how to resolve aged items
Document results of all collection activities in CFORIA, track and make a follow up activity on customer commitments
Code disputed or dirty AR in CFORIA and coordinate with the appropriate stakeholders for the disputes raised by the customer - CSR/CSM, BUGM,BUFM, et al for resolution
Flag and communicate with the appropriate team for any identified invoicing or credit memo issues
Coordinate with the invoicing team for any invoices and POD copies as requested by the customer
Coordinate with the appropriate team for issues of non-payment and unresponsive customer after doing due diligence-sending recommendation for Final Demand or Bad Debt Package (for bankrupt accounts)
Prepare the needed information and attend conference calls aimed at resolving disputed items and/or scheduled account review with the customer and internal contacts
Gather the necessary documentation for Final Demand package once approved by BUGM/BUFM, Corporate Credit, and Corp Collections Manager, or as per request by internal contacts
Gather the necessary documentation for Bad Debt Package for those uncollectible accounts once approved by BUGM/BUFM, Corporate Credit, and Corp Collections Manager, or as per request by internal contacts
Gather the necessary documentation for Refund Package after doing due diligence and upon advise by the customer or as per request by internal contacts
Send an email advise to customer setup/master data team for any update on customer's contact details and/or distro list for customer's electronic invoicing transmittal
Preparation and timely submission of collection reports which include Friday Report and others as requested by management
Assist on team's identified project like plant closing collection updates, clearing of open collection activities in CFORIA, and the like
Communicate to credit and master data team relative to terms discrepancies as claimed by the customer cc Sales Manager
Once terms have been corrected, send a terms correction request for those impacting invoices to respective Supervisor for initial review before sending to WRK Corporate Collections Supervisor
Participate and/or provide update on accounts included on the Quarterly Regional Meetings
Provide updates within 24 hours, if not immediately, to those emails related to order hold to ensure past due and order releasing are addressed on a timely manner
Send offset cancellation request for those cancellation re-bill items and/or as advised by the customer
Send deduction cancellation request to deduction mailbox for clearing items related to R5s or deduction
Attend to WestRock and Conduent mandated trainings
Timely filing of timekeeping, leave filing, payroll dispute, and other duties as assigned by the direct supervisor or manager
Assist on operation, projects, administrative, and/or audit requirements by providing supporting records and documentation, when needed
Recommend to the management and completion of project efficiencies/process improvement
Additional duties as assigned
Educational Requirements
University/ Bachelor's Degree
Work Experience
2+ years of B2B equivalent experience (including relevant collection activities)
Knowledge of all state and federal laws and regulations for Business to Business applying to credit granting or collection activities a plus but not required.
Competencies
Strong analytical, evaluation and negotiation skills;
Must have excellent interpersonal and communication skills to effectively work with staff at various levels and report to executive management;
Organizational / prioritizing skills;
Demonstrated ability in problem solving, priority setting and planning
Detailed oriented
Must be proficient in MS Excel
Must be comfortable learning and using multiple systems;
Can work well under pressure;
Preferred Skills
Must be fluent in English (oral and written)
Knowledge of Microsoft applications
Knowledge of JDE, CFORIA is desirable
Closing
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: . You may also .
Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments - creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It's why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.
Conduent's differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all in the U.S., 11 million employees who use its , and nearly nine million people who travel through daily. Conduent's solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at .
Job Description
Role and Responsibilities
Manage internal and external inquiries routed to personal WRK email
Organize work list to prioritize by outstanding dollars, risks levels, pay history and overall customer value by running a detailed aging report in CFORIA Collections System or the Forecasted Aging Report or on portfolio of accounts assigned by immediate supervisor or manager
Generate AR aging report and identify critical issues - past due, unapplied and partial payment
Analyze customer accounts at the time of payment application for any skipped or partial payments or customer error
Contact customer immediately to resolve remittance discrepancies and update the notes in service now cases
Account analyzes/reconciliation to probe on the open charge back, deductions, credit memos, and unapplied payments
Collate and submit approved write off request in sharepoint
After doing due diligence on the account, contact customers to collect past due items - identify appropriate reasons for non-payment and develop plans (with supervisor if needed) on how to resolve aged items
Document results of all collection activities in CFORIA, track and make a follow up activity on customer commitments
Code disputed or dirty AR in CFORIA and coordinate with the appropriate stakeholders for the disputes raised by the customer - CSR/CSM, BUGM,BUFM, et al for resolution
Flag and communicate with the appropriate team for any identified invoicing or credit memo issues
Coordinate with the invoicing team for any invoices and POD copies as requested by the customer
Coordinate with the appropriate team for issues of non-payment and unresponsive customer after doing due diligence-sending recommendation for Final Demand or Bad Debt Package (for bankrupt accounts)
Prepare the needed information and attend conference calls aimed at resolving disputed items and/or scheduled account review with the customer and internal contacts
Gather the necessary documentation for Final Demand package once approved by BUGM/BUFM, Corporate Credit, and Corp Collections Manager, or as per request by internal contacts
Gather the necessary documentation for Bad Debt Package for those uncollectible accounts once approved by BUGM/BUFM, Corporate Credit, and Corp Collections Manager, or as per request by internal contacts
Gather the necessary documentation for Refund Package after doing due diligence and upon advise by the customer or as per request by internal contacts
Send an email advise to customer setup/master data team for any update on customer's contact details and/or distro list for customer's electronic invoicing transmittal
Preparation and timely submission of collection reports which include Friday Report and others as requested by management
Assist on team's identified project like plant closing collection updates, clearing of open collection activities in CFORIA, and the like
Communicate to credit and master data team relative to terms discrepancies as claimed by the customer cc Sales Manager
Once terms have been corrected, send a terms correction request for those impacting invoices to respective Supervisor for initial review before sending to WRK Corporate Collections Supervisor
Participate and/or provide update on accounts included on the Quarterly Regional Meetings
Provide updates within 24 hours, if not immediately, to those emails related to order hold to ensure past due and order releasing are addressed on a timely manner
Send offset cancellation request for those cancellation re-bill items and/or as advised by the customer
Send deduction cancellation request to deduction mailbox for clearing items related to R5s or deduction
Attend to WestRock and Conduent mandated trainings
Timely filing of timekeeping, leave filing, payroll dispute, and other duties as assigned by the direct supervisor or manager
Assist on operation, projects, administrative, and/or audit requirements by providing supporting records and documentation, when needed
Recommend to the management and completion of project efficiencies/process improvement
Additional duties as assigned
Educational Requirements
University/ Bachelor's Degree
Work Experience
2+ years of B2B equivalent experience (including relevant collection activities)
Knowledge of all state and federal laws and regulations for Business to Business applying to credit granting or collection activities a plus but not required.
Competencies
Strong analytical, evaluation and negotiation skills;
Must have excellent interpersonal and communication skills to effectively work with staff at various levels and report to executive management;
Organizational / prioritizing skills;
Demonstrated ability in problem solving, priority setting and planning
Detailed oriented
Must be proficient in MS Excel
Must be comfortable learning and using multiple systems;
Can work well under pressure;
Preferred Skills
Must be fluent in English (oral and written)
Knowledge of Microsoft applications
Knowledge of JDE, CFORIA is desirable
Closing
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: . You may also .
Conduent
Other Info
Pasay City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Conduent
About the company
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